Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.1
1,033 reviews
5 stars
283
4 stars
192
3 stars
183
2 stars
119
1 star
256
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported slow service, especially during peak hours, with long wait times in both drive-thru and dining areas.
Food Quality
There were numerous complaints about food quality, including cold items, incorrect orders, and stale fries, although some customers noted fresh food on occasion.
Cleanliness
Many reviews highlighted issues with cleanliness, both in the dining area and restrooms, with reports of dirty tables and unkempt facilities.
Customer Service
Customer service was often described as poor, with reports of rude staff and unhelpful management, leading to frustration among patrons.
Mixed Experiences
While some customers had positive experiences with friendly staff and good food, these were overshadowed by the overall negative feedback regarding service and quality.
- SCSara ConradDec 6, 20251.0If you come here at night expect to wait at least 15 minutes. Seems to be sorely understaffed. Food quality isn’t worth the wait. Used to be an excellent place.
- KKKevinNov 25, 20251.0I have mixed reviews. I stop on the way home few times a week . There's this guy manager that works there during the evening that looks like he hates it there and isnt very friendly. You'll either a sit their at the order screen with no cars in drive thru an wait 5 mins before someone takes your order and when you get your food like tonight the burgers will be ice cold buns dried out and the fries taste like old fries that were refried. Or b with like 3 cars in drive thru they're park you for 10 mins and still get cold food. Then there's this lady manager with glasses that works evenings aswell that doesn't matter if you're the only one in drive thru or there's already 3 people there . She takes your order pretty much as soon as you get to the speaker and the food is always fresh. If she's not working Id suggest going somewhere else
- TKTim KowaleskiNov 18, 20251.0Ordered a fry + soda on the app. Service was so slow and non responsive that I just left after about 10 minutes of waiting around.
- TTTerry TerrellNov 16, 20255.0Service was quick. Lobby and bathrooms where clean.
- S1Strohli 1564Nov 16, 20251.0Came through the drive through today. Order taken, paid at the window and was asked to move up. After 15 mins of waiting and watching others whom ordered after me get their orders. I asked the employee where my order was just looked my way like I were invisible. I understand to err is human but could you exhibit some concern. NOT IN THE LEAST! This store and its employees get a big fat 0 -0 even for pathetic customer service! Also I asked for a refund. Supposedly got one but all I see is a withdrawal from my account and no refund!!! Even more infuriating!
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's in Grafton, WI?
McDonald's in Grafton, WI is open daily from 5:00 AM to 11:00 PM, with extended hours until midnight on Fridays and Saturdays.
When is the drive-thru open at McDonald's in Grafton?
The drive-thru is open from 5:00 AM to 11:00 PM on most days, and until midnight on Fridays and Saturdays.
Does McDonald's in Grafton offer delivery services and what are the delivery hours?
Yes, McDonald's offers delivery services daily from 5:00 AM to 10:30 PM.
What payment options are accepted at McDonald's Grafton?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Can I place an order from McDonald's Grafton using a mobile app?
Yes, you can order using the McDonald's App available on iOS and Android, or via their online ordering links.
What food categories does McDonald's in Grafton, WI serve?
They serve fast food, breakfast items, coffee, burgers, sandwiches, frozen yogurt, ice cream and frozen desserts.
Is there WiFi available at McDonald's in Grafton, and do they offer curbside pickup?
Yes, McDonald's offers WiFi and curbside pickup service for customer convenience.
How can nearby stores like Krohler Credit Union or Qdoba Mexican Grill enhance my visit to McDonald's Grafton?
After enjoying a meal at McDonald's, you can conveniently visit nearby places like Kohler Credit Union for banking needs or Qdoba Mexican Grill to explore more dining options.
What shopping options are available near McDonald’s in Grafton?
Nearby shopping includes Kohl’s department store, Target Store Grafton, Michaels Stores for arts and crafts, Vans shoe store, and T.J.Maxx for clothing.
Are there any dessert or coffee shops close to McDonald’s in Grafton for after-meal treats?
Yes, you can visit Crumbl Cookies for desserts and Starbucks for coffee, both located conveniently near McDonald’s.