Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.1
1,028 reviews
5 stars
280
4 stars
192
3 stars
183
2 stars
119
1 star
254
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times, especially in the drive-thru, with some waiting over 30 minutes for their orders.
Food Quality
Mixed reviews on food quality; some customers received cold or stale items, while others praised the freshness of their meals.
Cleanliness
Multiple reviews highlighted issues with cleanliness in both the dining area and restrooms, with some describing the location as filthy.
Customer Service
Customer service experiences varied widely, with several complaints about rude staff and poor communication, while a few praised friendly service.
Order Accuracy
Numerous customers reported incorrect orders, with issues ranging from missing items to wrong food being served.
- TKTim Kowaleski6 days ago1.0Ordered a fry + soda on the app. Service was so slow and non responsive that I just left after about 10 minutes of waiting around.
- TTTerry TerrellNov 16, 20255.0Service was quick. Lobby and bathrooms where clean.
- S1Strohli 1564Nov 16, 20251.0Came through the drive through today. Order taken, paid at the window and was asked to move up. After 15 mins of waiting and watching others whom ordered after me get their orders. I asked the employee where my order was just looked my way like I were invisible. I understand to err is human but could you exhibit some concern. NOT IN THE LEAST! This store and its employees get a big fat 0 -0 even for pathetic customer service! Also I asked for a refund. Supposedly got one but all I see is a withdrawal from my account and no refund!!! Even more infuriating!
- DZD. ZellnerNov 1, 20252.0Needed to place my own order
- EEEverOct 31, 20252.0In my experience for breakfast & lunch (2570 Washington st.). Some of the staff come in wearing their street clothes, wearing slides with ill fitted pants or sweatpants. While others wear their uniforms. Some staff respond, as if burdened when told the order is incorrect. Not very professional McDonalds. SMH.
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's in Grafton, WI?
McDonald's in Grafton, WI is open daily from 5:00 AM to 11:00 PM, with extended hours until midnight on Fridays and Saturdays.
When is the drive-thru open at McDonald's in Grafton?
The drive-thru is open from 5:00 AM to 11:00 PM on most days, and until midnight on Fridays and Saturdays.
Does McDonald's in Grafton offer delivery services and what are the delivery hours?
Yes, McDonald's offers delivery services daily from 5:00 AM to 10:30 PM.
What payment options are accepted at McDonald's Grafton?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Can I place an order from McDonald's Grafton using a mobile app?
Yes, you can order using the McDonald's App available on iOS and Android, or via their online ordering links.
What food categories does McDonald's in Grafton, WI serve?
They serve fast food, breakfast items, coffee, burgers, sandwiches, frozen yogurt, ice cream and frozen desserts.
Is there WiFi available at McDonald's in Grafton, and do they offer curbside pickup?
Yes, McDonald's offers WiFi and curbside pickup service for customer convenience.
How can nearby stores like Krohler Credit Union or Qdoba Mexican Grill enhance my visit to McDonald's Grafton?
After enjoying a meal at McDonald's, you can conveniently visit nearby places like Kohler Credit Union for banking needs or Qdoba Mexican Grill to explore more dining options.
What shopping options are available near McDonald’s in Grafton?
Nearby shopping includes Kohl’s department store, Target Store Grafton, Michaels Stores for arts and crafts, Vans shoe store, and T.J.Maxx for clothing.
Are there any dessert or coffee shops close to McDonald’s in Grafton for after-meal treats?
Yes, you can visit Crumbl Cookies for desserts and Starbucks for coffee, both located conveniently near McDonald’s.