McDonald's

2.9
1069 reviews
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Business Details

2845 Fish Hatchery Rd, Fitchburg, WI
53713, United States
(608) 274-9890
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2845 Fish Hatchery Rd, Fitchburg, WI
53713, United States

Hours

Reviews

2.9
1,069 reviews
5 stars
266
4 stars
186
3 stars
176
2 stars
103
1 star
338

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unhelpful staff, with many experiences of incorrect orders and poor communication.

Food Quality

Many reviews highlighted issues with cold, poorly prepared food, including items being old or not cooked to order.

Cleanliness

Several customers noted that the restaurant was dirty, with unclean dining areas and equipment.

Order Accuracy

A significant number of customers experienced missing items or incorrect orders, leading to frustration and dissatisfaction.

Long Wait Times

Customers frequently mentioned long wait times in both the drive-thru and inside the restaurant, often with little acknowledgment from staff.
  • JJ
    Jes
    1 day ago
    1.0
    I go to the drive thru to pick up my online app order. The girl hands me a bag with just a small fry inside, I tell her I have more. She didn’t understand me so I tell her again, she hands me a bag with all the items I ordered. Then proceeds to tell her coworker “está pendeja”. She was the one who gave me the wrong order in the first place, I then ask her what did you say? She closes the window. I call to speak to the manager and of course someone answers the phone claims to be the manager, I tell her the situation and she says “uh no English no people sorry no people no people” in a sarcastic voice. So I will be calling again until I do get someone in charge to make sure they know you never know who is coming through the drive thru that knows Spanish and English. I know both and she knows one. Shouldn’t be allowed and is unacceptable.
  • AA
    Adric
    Nov 15, 2025
    1.0
    Genuinely was better a few months ago. Now the orders are incorrect, cheese is being added to my burger even when the screen says no cheese. Worst of all the bun on my latest burger was so stale it was hard and slightly sour! Couldn't eat the sandwich for a second time in a row coming to this location!
  • AL
    Alexis LaFratta
    Nov 13, 2025
    1.0
    11/13/2025 Went through the drive thru, wanted to use my McDonald's app code that I have used many times. Employee said "It wasn't working" after taking no time to actually type in the code. Very disappointing and frustrating especially when I had to wait over 5 minutes at the speaker for anyone to take my order!
  • DG
    Deb G
    Nov 11, 2025
    5.0
    We often order breakfast here using their app. The service is fast and friendly, with most orders in our car in 4 minutes or less. We've never gotten a wrong order yet, which is hard to find in other fast food places. The food is always hot.
  • SS
    Saraj E. Stephenson
    Nov 6, 2025
    5.0
    Easy and reasonable workers. Adjusted to my lack of knowledge about the kiosk. 😅
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Fitchburg, WI?

McDonald's in Fitchburg, WI is open 24 hours a day, 7 days a week.

Is the McDonald's at 2845 Fish Hatchery Rd open for delivery all day?

Yes, the McDonald's at 2845 Fish Hatchery Rd offers delivery service 24/7.