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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported long wait times, particularly in the drive-thru, with some waiting over 20 minutes.
Order Accuracy
Many reviews highlighted issues with incorrect orders, including missing items and wrong modifications, leading to frustration among customers.
Food Quality
There were mixed reviews on food quality, with some customers receiving cold or undercooked items, while others praised the freshness of certain meals.
Staff Attitude
Customer service experiences varied, with some staff being described as friendly and helpful, while others were noted as rude or dismissive.
Cleanliness
Several reviews mentioned cleanliness issues, including dirty tables and trash, impacting the overall dining experience.
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Heidi
Nov 7, 2025
1.0
McDonald's complete messed up my order i had some double cheese burgers and a McChicken with a 6 piece nugget i was givin only 4 single cheese burgers no McChicken and no nuggets. They fixed it and still had it wrong! And we got home to open the bag to find the food complete soaked in grease absolutely disgusting! And they didn't even start making the chicken nuggets until 5 minutes after I complained about the food being wrong and everything was cold
SB
shelly beranek
Oct 25, 2025
1.0
Waited in the drive through for 25 minutes !!! Yes, 25 ! Awful service
MW
Marie Walsh
Oct 16, 2025
5.0
My experience was good. This McDonalds was clean as well.
CH
Casey Haugen
Oct 12, 2025
1.0
I’ve literally never left a bad review anywhere before but it was just insane how long the wait was, I just left the drive thru line without food because I was gonna be late to work
AP
Audrey Phillips
Sep 28, 2025
1.0
The person was at the window where you pay and would not open the window to let us pay and ignored the fact we were at the window so we had to go to the next window to even pay. then when we actually got our food the whole order was made wrong.