McDonald's

3.2
2623 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11012 Pacific Ave, Tacoma, WA
98444, United States

Hours

Reviews

3.2
2,623 reviews
5 stars
761
4 stars
508
3 stars
500
2 stars
269
1 star
585

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with several customers feeling disrespected and ignored.

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong food preparation.

Cleanliness

Several reviews mentioned unsanitary conditions, including garbage on the floor and a musty smell inside the restaurant.

Speed of Service

Customers frequently complained about long wait times, both in the drive-thru and inside the restaurant.

Food Quality

Feedback on food quality was mixed, with some customers enjoying their meals while others received cold or poorly prepared food.
  • MC
    Mary Conner
    Nov 13, 2025
    3.0
    Food is fine and it's clean, but the play place is literally never open. I've visited here various days of the week and at various times of day, hoping that my kids would be able to play a bit on a rainy day after having lunch, but it's been closed every single time.
  • AD
    Al D
    Nov 13, 2025
    1.0
    My experience is my own so please understand yours could be better, reccommend reading more than 1 review. I've been to this location 8 times in 3 months. In that time, they had the monopoly event as well. In my time ordering from this particular location I have not made it through the drive through in less that 10 min, whether there is cars or not. The longest wait time was roughly 28 min with 11 or 12 cars I counted in the drive through. 12 mins when I went inside to order as I noticed another long line outside. They have not given the promotions Mcdonalds has had (given 2 out of the 4 times ordered). Friendly and respectful but this site is failing dramatically. I highly recommend you do not go to this location and DRIVE to the McDonald's, 11002 22nd Ave E, Tacoma, WA 98445. As the service is dramatically better.
  • MJ
    Maddison Junction
    Nov 6, 2025
    5.0
    Emily had a great attitude
  • AS
    Angie Smith
    Oct 24, 2025
    1.0
    Ordered through door dash food was cold and the chocolate milk was expired from October 6 and was chunky and smelled funny so I had to toss it
  • AK
    Aleksandr Kotelnikov
    Oct 2, 2025
    1.0
    I work as a driver and the manager of this restaurant talks to me like I'm her husband. She's rude, like I owe her something. When I receive my order, she hides the sticker, saying I can steal the food. I don't know why she behaves this way, but the manager doesn't want to listen. Managers should be aware that if you're rude and insulting because of my accent or speech problems, out of hatred, or because of my orientation. I have a rainbow sticker. Let it be known that any actions based on hatred based on orientation, religion, or nationality are punishable by criminal prosecution. When you prepare food with your phone in your hands, and you're the manager, you should understand that germs from your phone can get into the food. You touch the food with these gloves and continue working without washing your hands. This is the worst McDonald's in the entire state of Washington. They often can't prepare the order on time, and then they're rude. I've delivered 11,000 orders, several thousand for this restaurant, but only here is such rudeness.

Frequently Asked Questions About McDonald's

What are the regular business hours for this McDonald's location?

This McDonald's location is open daily from 6:00 AM to 11:00 PM.

When is the drive-thru service available?

The drive-thru is open Monday to Wednesday and Sunday from 5:00 AM to 1:00 AM, and 24 hours on Thursday, Friday, and Saturday.