McDonald's

3.2
2642 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11012 Pacific Ave, Tacoma, WA
98444, United States

Hours

Reviews

3.2
2,642 reviews
5 stars
769
4 stars
510
3 stars
502
2 stars
271
1 star
590

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, both in the drive-thru and inside the restaurant, with some waiting over 30 minutes for their orders.

Customer Service

There were numerous complaints about rude and unprofessional staff, with several customers feeling ignored or mistreated during their visits.

Food Quality

Many reviews mentioned issues with food being cold, incorrect orders, or poorly prepared items, leading to dissatisfaction with the overall dining experience.

Cleanliness

Several customers noted unsanitary conditions within the restaurant, including garbage on the floor and a general lack of cleanliness.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendly service and highlighted a few positive experiences with food quality.
  • KH
    kayla HUBBARD
    Dec 19, 2025
    5.0
    Super friendly vlean and fast
  • JJ
    Justin
    Dec 17, 2025
    1.0
    The slowest McDonald’s I’ve ever been to. Saw an order get finished and placed on a shelf. I then stood there waiting for over 20 minutes and turns out it’s mine.
  • KL
    Kelli Lane
    Dec 5, 2025
    1.0
    This place is a mess. Orders always take forever, employees don't communicate, somethings always messed up, I've even tried to apply for a job at this location when first moving over here but was repeatedly asked to come back for my interview because the manager "just left"
  • SV
    Shanda Vanier
    Dec 5, 2025
    2.0
    Not so great experience. The food itself was fresh and only a few minute wait. However, I chose to dine-in while my car was being worked on. That was a mistake. I should have gone somewhere else. This McDonalds apparently doesn’t believe in heat. The lobby was so freezing cold that my hands were like icicles. It got so bad before I left that I could barely move them because they were that cold. It’s really sad that I can step outside into 45 degree weather while it’s raining and feel warmer outside than I did inside that lobby. What a miserable experience.
  • JM
    Jacqueline Mendoza
    Dec 4, 2025
    1.0
    I never had a bad experience at any McDonald's until now. We were being ignored for 15-20 min at the register, we waited patiently because they looked busy, then someone came out to open the bathroom door for someone behind us (she said she couldn’t help us because she was on her break) I clearly can see the manager and we made eye contact acouple of times and he didn’t acknowledge anybody at the front, then my three year old ran to me because he needed to use the bathroom and I kept saying “excuse me” to grab their attention and each time I was getting louder because my son was about to pee himself, and again! I was being ignored, then I remember someone was in the bathroom so I knock on the door until someone open it. I should’ve left but I had my teenage kids with me and they all wanted McDonald’s, when I came out the bathroom someone was now at the register helping, we placed our order, I got my food, cold. And my sister didn’t get hers until 22 mins later! And she only got hers because I literally walked past there register and shouted excuse me and the manger kept saying he’ll be right with us and he was not! I got fed up because my food was cold and I wasn’t gonna eat in front of my sister and her kids. So I walked up and shouted that “22 min has past and we have not got our food”, we got it literally one min later. THEN, my mom called us to bring her food back home, we went through the drive through figure it’ll be easier, we ordered food for her and her coffee, we got the food but not the coffee, they had us pull over to wait, THEY NEVER CAME OUT! 15 min passed we walked in and they said with a smirk “oh I forgot” not a sorry or anything else, my sister was upset and had them replaced the meal because it was cold, they snatched the meal from her with attitude and made a new one. It was so ridiculous!!!! We should’ve left and went to a different one but we had kids in the car and was just tired from driving around. I use to work at a fast food place in Hawaii in kailua, in the tourist spot , so I get it, I really do , sometimes the line would be out the door so that’s why I was patient for so long, but as soon as I got the sense that they didn’t care then that’s when I stopped being polite. Do Better.

Frequently Asked Questions About McDonald's

What are the regular business hours for this McDonald's location?

This McDonald's location is open daily from 6:00 AM to 11:00 PM.

When is the drive-thru service available?

The drive-thru is open Monday to Wednesday and Sunday from 5:00 AM to 1:00 AM, and 24 hours on Thursday, Friday, and Saturday.