Customers have reported inconsistent quality, with some donuts being stale or undercooked, while others praised their freshness and flavor.
Customer Service
Service experiences vary; some customers highlighted friendly and helpful staff, while others noted unprofessional behavior and poor service.
Pricing
Many reviews mention that the prices are considered high, especially in relation to the quality of the donuts, leading to mixed feelings about value.
Selection Variety
The shop offers a wide variety of donut flavors, but some customers expressed disappointment over reduced selection and availability of popular items.
Location Issues
The shop's location has been criticized for limited parking and being in a less desirable area, impacting the overall experience.
SR
Stephen Roland
Nov 17, 2025
5.0
Splendid service and splendid quality (donuts), ordered from Australia for home delivery in Seattle. Arrived right on time, very happily received and enjoyed.
AA
Ana
Nov 15, 2025
1.0
Really strange experience here. We saw the good reviews so wanted to try and when I ordered a single maple bacon donut the woman asked if I wanted 1 or 2 dozen? I said just 1, then my husband ordered 1, and she only put his in the bag. We reminded her of the maple bacon and she didn’t say anything. Then I ordered a vanilla latte, she rang us up and went to make the coffee and asked if I wanted white chocolate… I said no, just vanilla. She then goes on to say they don’t have vanilla, and then picks up the vanilla and asks if adding that would be ok?? Lastly, I think it was just milk and vanilla and she forgot the espresso. Very very odd and wouldn’t go back.
MJ
Michael Jones
Nov 5, 2025
5.0
I stopped by Doughnut Factory in Seattle and it did not disappoint. The donuts were fresh, soft, and full of flavor. You can really taste the quality, and there are so many different options to choose from. I tried a classic glazed and a maple bar and both were amazing. The staff was friendly and quick, and the place felt clean and welcoming. If you are craving great donuts in Seattle, this spot is definitely worth a visit.
JM
Jeremy Morton-Maxson
Oct 22, 2025
5.0
Fast service. Good doughnuts. Actually open early.
CC
Cathy Cartoon
Oct 12, 2025
5.0
I ordered a dozen for three different teams at work, and they all loved them. One person, who normally doesn't like donuts, said she liked the one she had because it wasn't too sweet. Always a hit.
What are the regular business hours for Donut Factory?
Donut Factory is open Monday to Friday from 5:00 AM to 6:00 PM, and on Saturday and Sunday from 6:30 AM to 6:00 PM.
During what hours is delivery service available at Donut Factory?
Delivery at Donut Factory is available Monday through Friday from 5:00 AM to 5:30 PM, and on weekends from 6:30 AM to 5:30 PM.
What are the takeout hours for Donut Factory?
Takeout is available Monday to Friday from 5:00 AM to 5:30 PM, and on Saturday and Sunday from 6:30 AM to 5:30 PM.
Does Donut Factory offer in-store pickup and delivery services?
Yes, Donut Factory offers both in-store pickup and delivery services for customer convenience.
Where is Donut Factory located?
Donut Factory is located at 4336 Roosevelt Way NE Suite D, Seattle, WA 98105, USA.
What types of food does Donut Factory serve?
Donut Factory serves a variety of donuts, bakery items, desserts, coffee, and breakfast dishes.
Where can I view the menu or place an order for Donut Factory online?
You can view the menu and place an order online at https://donutfactoryinc.com/menu.
What are nearby dining options to Donut Factory?
Nearby dining options include Big Tuna (sushi restaurant) and Subway (fast food and sandwich shop), great places to visit before or after your Donut Factory stop.
Are there any nearby convenience stores or gas stations near Donut Factory?
Yes, Chevron, University Unocal, Shell, and Circle K are nearby convenience stores and gas stations, useful for quick stops when visiting Donut Factory.
What health and wellness services are located near Donut Factory?
Nearby health and wellness services include Complete Health Chiropractic, Dr. Charlie Ross DC, Smith Chiropractic Northwest, Discover Health Chiropractic, and Intuity Bodywork and Massage.