Customers reported inconsistent quality, with some donuts being fresh and delicious while others were stale or undercooked.
Customer Service
Service experiences varied, with some customers praising friendly staff while others reported poor service and issues with orders.
Pricing Concerns
Many reviews mentioned high prices for the quality received, with some feeling that the donuts were not worth the cost.
Variety and Selection
The selection of donuts has reportedly decreased, with some customers expressing disappointment over the loss of unique flavors.
JH
Jimmy Huang
5 days ago
5.0
Best donut shop in the U District 🍩 Grab a bacon maple bar and thank me later 😋 Show you UW ID for a student discount! ✌️
ML
Ms. L
Jan 4, 2026
1.0
Surprised at all the 4 and up reviews. I was here in August 2025, maybe I was there on an off day, but the donuts I got were under-baked and tasted foul. Totally inedible. The two guys working there were not outright rude, but clearly didn’t care about much one way or another, and were busy with their phones and chatting with each other. This is a tiny walk-in location.
PP
Puja Patel
Dec 11, 2025
5.0
This is my second time ordering their custom donuts for my son’s birthday. The donuts are tasty and add a personal touch. They typically require 48hours for custom orders, but were able to accommodate my order being a bit late. I got the donuts in time for my son’s second birthday! I highly recommend the donuts and service.
MR
Michele Rubinstein
Dec 9, 2025
4.0
Nothing special, but good decently cheap donuts. They also have student discounts.
IK
ilyas kanaan
Dec 7, 2025
1.0
I came here in November 2024 and found some of the best doughnuts I'd ever had. Certainly among the 2 or 3 best in seattle, the best basic american doughnuts for sure. Imagine my surprise when I go back in December 2025 and buy a half dozen only to discover they are disgusting. Greasy, heavy, weird after taste. The worst donuts in the city. New owners?
What are the regular business hours for Donut Factory?
Donut Factory is open Monday to Friday from 5:00 AM to 6:00 PM, and on Saturday and Sunday from 6:30 AM to 6:00 PM.
During what hours is delivery service available at Donut Factory?
Delivery at Donut Factory is available Monday through Friday from 5:00 AM to 5:30 PM, and on weekends from 6:30 AM to 5:30 PM.
What are the takeout hours for Donut Factory?
Takeout is available Monday to Friday from 5:00 AM to 5:30 PM, and on Saturday and Sunday from 6:30 AM to 5:30 PM.
Does Donut Factory offer in-store pickup and delivery services?
Yes, Donut Factory offers both in-store pickup and delivery services for customer convenience.
Where is Donut Factory located?
Donut Factory is located at 4336 Roosevelt Way NE Suite D, Seattle, WA 98105, USA.
What types of food does Donut Factory serve?
Donut Factory serves a variety of donuts, bakery items, desserts, coffee, and breakfast dishes.
Where can I view the menu or place an order for Donut Factory online?
You can view the menu and place an order online at https://donutfactoryinc.com/menu.
What are nearby dining options to Donut Factory?
Nearby dining options include Big Tuna (sushi restaurant) and Subway (fast food and sandwich shop), great places to visit before or after your Donut Factory stop.
Are there any nearby convenience stores or gas stations near Donut Factory?
Yes, Chevron, University Unocal, Shell, and Circle K are nearby convenience stores and gas stations, useful for quick stops when visiting Donut Factory.
What health and wellness services are located near Donut Factory?
Nearby health and wellness services include Complete Health Chiropractic, Dr. Charlie Ross DC, Smith Chiropractic Northwest, Discover Health Chiropractic, and Intuity Bodywork and Massage.