McDonald's

3.3
576 reviews
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Business Details

23545 NE Novelty Hill Rd, Redmond, WA
98053, United States
(425) 836-4509
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
23545 NE Novelty Hill Rd, Redmond, WA
98053, United States

Hours

Reviews

3.3
576 reviews
5 stars
182
4 stars
133
3 stars
82
2 stars
47
1 star
132

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Consistency

The quality of food varied, with some customers receiving cold or incorrect items, while others noted that food was fresh and hot.

Cleanliness

The cleanliness of the restaurant was inconsistent, with some reviews mentioning a clean environment while others reported dirty tables and a messy kitchen.

Management Issues

Several reviews indicated problems with management, including unprofessional behavior from staff and a lack of urgency in fulfilling orders.

Customer Experience

Overall customer experience was mixed, with some praising friendly staff and good service, while many others expressed frustration with the service and order accuracy.
  • AS
    Adam S
    Nov 12, 2025
    4.0
    Standard macdonalds. Drive thru staff need to be taught some manners. Please and thank you would suffice
  • TS
    Tyler Steele
    Nov 11, 2025
    1.0
    Me and my buddy paid for our food there. They ended up not making it and didn’t give us our money back once we asked for a refund. Workers there didn’t understand what the problem was and brushed it off ignoring us. This happened two different times.
  • LO
    Liam Ostheimer
    Nov 11, 2025
    1.0
    Horrible service. I’ve placed 2 very simple online orders here using the app and I’ve gotten a confirmation email that I placed the order both times and somehow they have failed to make it both times
  • DR
    Deborah Rose
    Nov 4, 2025
    5.0
    This had to be the cleanest and friendliest McDonald's I've been in, in many years. Food was hot and fresh, cleanest bathrooms, and wonderful services. It was an absolute treat stopping in today.
  • SW
    Sylvia Wang
    Nov 1, 2025
    1.0
    Worst experience ever. I arrived 2 min after the order is ready message and food was stolen by someone else. I tried to talk to their staffing but the first guy who came back from delivering food outside said “i don’t know” and just ignored me. It took me 5-10 min to just try to tell someone I didn’t get my order.
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Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's in Redmond?

McDonald's in Redmond is open daily from 6:00 AM to 11:00 PM on weekdays and from 7:00 AM to 11:00 PM on weekends.

When is delivery service available at this McDonald's location?

Delivery is available Monday to Friday from 6:15 AM to 10:30 PM, and on weekends from 7:15 AM to 10:30 PM.