Many customers reported slow service, mixed-up orders, and rude staff, leading to frustration and dissatisfaction.
Food Quality
There were numerous complaints about the quality of food, including cold, stale, or poorly made items, with some customers expressing disappointment in the overall taste.
Cleanliness
Several reviews highlighted unsanitary conditions in the dining area and bathrooms, with overflowing trash and dirty tables being common complaints.
Inconsistent Experience
While some customers praised the food and service, many others experienced significant issues, indicating a lack of consistency in quality and service.
MP
Matt Patterson
Nov 3, 2025
1.0
Stopped in for lunch, ordered a double patty flamethrower with extra cheese and extra sauce, awesome burger every time but this time. I actually received a poorly made chicken strip burger. I paid triple price for their cheapest sandwich. A bun with a spoonful of mayonnaise and a slice of tomato, two chicken strips for $13 is not my idea of a good deal. Do something to change the service and food you serve. Quit making excuses. Hire reliable employees, even if you must pay them more. I've read too many reviews that are negative and you simple whitewash things. Your responses are only words. Make a change. You have let go of people who were proud of their work, and it showed. The quality of service and the food that you serve have declined drastically in recent months.
RP
Ricky Plummer
Nov 3, 2025
3.0
Just your average dairy queen
NB
Natalie Baltzell
Oct 28, 2025
2.0
They messed up on both of mine and my husband order.
AF
Ashly Fuller
Oct 22, 2025
1.0
They never have icecream their slushy machine never works and they close randomly without warning.
TP
Tracy Pedersen
Oct 5, 2025
1.0
No ice cream. Funny how an ice cream store with no ice cream and no reason why.