McDonald's

3.7
2542 reviews
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Business Details

2721 W Kennewick Ave, Kennewick, WA
99336, United States
(509) 586-9150
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2721 W Kennewick Ave, Kennewick, WA
99336, United States

Hours

Reviews

3.7
2,542 reviews
5 stars
1,014
4 stars
605
3 stars
442
2 stars
174
1 star
307

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration.

Service Quality

While some staff were noted as friendly and helpful, others were described as rude or unprofessional, particularly in management.

Cleanliness

Multiple reviews highlighted unsatisfactory conditions in restrooms and overall cleanliness of the establishment.

Food Quality

Customers expressed dissatisfaction with food quality, including undercooked items and incorrect orders.

Efficiency

Drive-thru service was inconsistent, with some customers experiencing long wait times and delays.
  • AA
    AJ
    4 days ago
    1.0
    probably the worst McDonalds in the tri cities, The drive through people are always in a super bad mood. I asked for a sauce packet and received a speech on how it should have been requested on the app which i get but you could tell she was sour . They seem to hate working. I know its fast food but don't take your misery out on everyone
  • DB
    Dustin Bednarski
    5 days ago
    1.0
    Seriously the wordt McDonalds in the Tri-Cities. Workers are alright, and managers are horrible. Mess up 72% if the time and you will wait 90% of the time. Just go to the other Kennewick location or Pasco/ Richland 🤙🏻
  • AM
    Aleena Meise
    Nov 8, 2025
    1.0
    Manager Maria was not very kind and didn't want to give us sweet n sour sauce with the 4 nugget and burger meals we ordered. Don't be a Maria and give the peoples their sauce with their nuggiez
  • CC
    Chaz Carlson
    Nov 6, 2025
    1.0
    Placed a mobile order. Parked curbside and waited for 10 minutes. Then a woman brought out an order and it wasn't even mine. Proceeded to wait an additional 10 minutes and finally got my order. Opened the bag and 2 items were missing. I went in and let them know and the woman said, "I swear I put those items in there. Are you sure?" First, you can't even bring out there right order. Second, I waited 20 minutes for an order and can clearly look at the receipt, my app, and what's inside the bag, and can see not all of my food is there...of course I'm sure. "Are you sure?" is a very odd question, especially when I brought the bag in as proof. I'm thankful there are more McDonald's in Tri-Cities because that was the worst experience at this Kennewick Ave location.
  • KF
    K f
    Oct 19, 2025
    1.0
    They over charged me and tried to tell me that the prices had gone up! It was a lie. I contacted the manager and all he was going to give me was the difference in price. I had ordered 3 cookies which should have been $2.17 I was charged $2.91. For me the cost of gas waiting in line was more than the 65 cent difference that he was willing to grant me plus my time was worth more than that!!!
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Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 2721 W Kennewick Ave?

McDonald's is open daily from 5:00 AM to 11:00 PM.

Does this McDonald's location offer delivery service?

Yes, delivery is available daily from 4:30 AM to 3:00 AM through their online ordering platform.