McDonald's

3.7
1535 reviews
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Business Details

2700 S Quillan, Kennewick, WA
99337, United States
(509) 585-1104
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2700 S Quillan, Kennewick, WA
99337, United States

Hours

Reviews

3.7
1,535 reviews
5 stars
586
4 stars
356
3 stars
306
2 stars
101
1 star
186

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Frequent complaints about incorrect orders and missing items, with customers expressing frustration over repeated mistakes.

Service Speed

Customers reported slow service times, particularly in the drive-thru, with some waiting excessively for their orders.

Food Quality

Mixed reviews on food quality, with some customers receiving undercooked or stale items, while others enjoyed fresh and hot meals.

Customer Service

Inconsistent customer service experiences, with some staff being friendly and helpful, while others displayed rudeness and indifference.

Cleanliness Issues

Concerns raised about cleanliness, particularly regarding flies in the dining area and unsanitary food handling practices.
  • ED
    Eric Diaz
    Dec 30, 2025
    4.0
    I had Zips yesterday and they did a relatively good job. Super hungry and line was short. Hamburger was pleasing and fries were well cooked! Also they have fry sauce. Super good!
  • CL
    cynthia loera
    Dec 29, 2025
    4.0
    El sausage burrito esta bien
  • KL
    Ki Luz
    Dec 8, 2025
    1.0
    The worse McDonald area! Months ago I had the worse experience. We order some fries with NO salt. There was salt in it… went back and almost the whole staff were annoyed saying they did not add salt… as if I’m being told I’m wrong when I see salt in it… it was obvious they were lazy and did not care about my issue. They fix it yes but with that horrible attitude they gave me rolling their eyes as if I’m wrong or crazy… Today I ordered a happy meal, simple things asked. No salt on the fries… had an issue with the hamburger too. They fixed the hamburger issue but what bother me is they used the same hamburger… issue was that the meat looked raw! And all they did was flip the meat to hide that and add a lot of ketchup to hide that… it was disgusting. Now the fries with salt I did not check until I got home. It was so irritating I had to throw all the food away. Huge disappointment. I am tired of the employees always doing lazy work can’t do anything right. Horrible experience with this McDonalds and always fails.
  • PL
    Pati Lynch
    Dec 3, 2025
    1.0
    This was the slowest place for fast food!
  • MR
    MaryAnn Rogers
    Nov 30, 2025
    2.0
    Unfortunately, as a door dasher we rely on the wait time. And I was communicated through my door dash app my customers order was completed 8 minutes ago, however, it was still being prepared. We are on a time frame for pickup and delivery and expect a more reliable time.
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Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's in Kennewick, WA?

McDonald's is open 24 hours from Monday to Thursday, all day Saturday and Sunday. On Friday, it opens from 6:00 AM to 11:00 PM.

What are the delivery hours for McDonald's at this location?

Delivery service is available from 5:00 AM to 12:30 AM Monday through Thursday and Sunday, 5:00 AM to 3:00 AM on Friday, and 4:30 AM to 3:00 AM on Saturday.