McDonald's

3.8
977 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1922 N Steptoe, Kennewick, WA
99336, United States

Hours

Reviews

3.8
977 reviews
5 stars
394
4 stars
234
3 stars
178
2 stars
55
1 star
116

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, incorrect orders, and long wait times.

Food Quality

Feedback on food quality was mixed, with some enjoying the meals while others complained about stale or poorly prepared items.

Cleanliness

Several reviews mentioned dirty tables and unsanitary conditions, impacting the overall dining experience.

Order Accuracy

A significant number of customers experienced issues with order accuracy, often receiving the wrong items or missing components.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their excellent service and noted positive experiences.
  • TT
    Tammy
    3 days ago
    5.0
    Went to the drive-thru to get drinks while traveling and it was pretty fast
  • BO
    BrodaPC Ornelas
    Nov 16, 2025
    1.0
    This Steptoe McDonald’s is an absolute joke the workers do not read there real easy orders on screen and simply do not put the required items in the bag constantly. Poor management and 0 care for any orders there isn’t a time I go there and they forget half my order.
  • JJ
    Jazmin
    Nov 4, 2025
    2.0
    Went to get food, service was terrible it was girls with bad attitudes who practically threw my food, they forgot to put my sauces that came with my food in and when I went back in line and explained that I was here like not that long ago they asked if I called or got some kind of card I said no because it wasn’t that long ago I thought I could just get the sauces I paid for and she said there’s not much I can do for you then..they made me repay for them and again pretty much threw them at me. You tell me if you’d not be a little taken back from that after getting off a long day at work?
  • CC
    Cynthia Chavez
    Sep 29, 2025
    1.0
    Very upset with my drink it’s water downed got back in line got the same and no napkins in the bag to wipe my hands !!
  • FA
    Farrukh Aziz
    Sep 11, 2025
    1.0
    They are really cheap with the food and bad service. I ordered a hot fudge sundae, they poured very little fudge in there. When I asked for more they just took the sundae inside and brought me.back the same sundae without adding anymore fudge in it. They think the customers are stupid to not notice that.

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's at 1922 N Steptoe, Kennewick?

McDonald's is open Monday to Thursday and Sunday from 5:30 AM to 11:00 PM, and on Friday and Saturday from 12:00 AM to 11:59 PM.

What are the delivery hours for McDonald's at this location?

Delivery is available Monday to Thursday and Sunday from 5:00 AM to 10:30 PM, and on Friday and Saturday from 5:30 AM to 11:30 PM.