Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.8
1,670 reviews
5 stars
657
4 stars
422
3 stars
306
2 stars
100
1 star
185
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers reported mixed experiences with service, noting both friendly interactions and instances of rudeness or disorganization.
Order Accuracy
Many reviews highlighted frequent issues with incorrect orders, particularly with special requests not being followed.
Cleanliness
The cleanliness of the restaurant was generally praised, although some complaints about the restrooms were noted.
Food Quality
Food quality varied, with some customers enjoying fresh meals while others received cold or poorly prepared items.
Overall Experience
Overall, the location received a mix of positive and negative feedback, with some customers expressing loyalty despite issues.
- NBNina Baker4 days ago5.0The customer service is wonderful here in the A.M. and the food seemed fresh and not like it was sitting under the warmer for awhile. Thank you for being open so early and with a smile ☺️.
- SSShilodog SmithNov 15, 20251.0I came here about a year ago, and they couldn't even get the hamburger right. This afternoon, I just ordered a small chocolate shake, and all I got was liquid chocolate milk with whipped cream on top... $4.55. There won't be a third time.
- CMChristie MaloneOct 29, 20251.0I’ve never had an issue with this particular location for the last 6 years, until last night. It was a busy day for us and I ordered food on the mobile app so my husband can pick it up (this is something we’ve done multiple times). When my husband got to the drive-thru they refused to give him the food. We have done this multiple times and never had an issue before. They refused to issue a refund, I couldn’t leave the house so I wasn’t able to go. So yeah we didn’t get food and they didn’t refund us so they stole over to $21 from us. This happened on 10/28/2025 at 5:45pm…
- DLDavid LeVasseurOct 14, 20252.0Although they are nice and professional, unfortunately they have gotten my order wrong almost every time I’ve come here. I simply just asked for no ketchup. They either give me burgers with only ketchup or they just make them regular and don’t satisfy my request. I’m actually not supposed to eat ketchup or anything tomato based at all so it’s unfortunate that this McDonald’s continues to mess this up over and over and over again. I feel like the people working the line really need to pay attention to the screen better or get trained better in order to prevent mistakes like this from happening.
- KTKyle TurnerOct 14, 20251.0I just had the worst experience of my life at this McDonald's from the drive-thru order taker at the second window. I left in tears. I go there all the time I probably won't go back. Was there this morning at 9:30 am on October 14th. It was not the back cashier I can't stress that enough. The woman who is probably in her 30s is always polite. This was a younger person and she snapped at me for asking a simple question. Honestly people like that shouldn't be in customer service because I do the same job and I could never.
Frequently Asked Questions About McDonald's
What are the regular dining hours for McDonald's at 1201 Lum Rd, Centralia?
McDonald's is open daily from 6:00 AM to 11:00 PM.
What are the delivery hours for McDonald's in Centralia?
Delivery is available every day from 6:00 AM to 10:30 PM.
Can I order McDonald's through a mobile app?
Yes, you can order via the McDonald's app available on iOS and Android.
Does this McDonald's location offer drive-thru service?
Yes, the drive-thru is open from 5:00 AM to midnight Monday through Saturday, and from 5:30 AM to midnight on Sundays.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Are there any special services offered at this McDonald's?
Services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and free WiFi.
Is curbside pickup or contactless delivery available?
Yes, McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery.
Where is McDonald's located in Centralia?
It is located at 1201 Lum Rd, Centralia, WA 98531, USA.
What nearby shopping options are available around McDonald's at 1201 Lum Rd?
Nearby shopping includes Carter's children's clothing store, Vitamin World supplements, Toys "R" Us, Sparkles n Spurs Boutique, dressbarn, and The Children's Place.
What other dining options are near McDonald's in Centralia?
Nearby restaurants include GGS Teriyaki & Sushi, Arby's, Taco Bell, Acapulco Tacos, and Denny's.
Are there any nearby services that customers might find useful when visiting McDonald's?
Yes, nearby services include Tesla automotive repair, M Spa and Nails, Lovely Nails salon, Northwest Paws and More pet grooming, and several mobile phone stores such as T-Mobile and AT&T Store.