McDonald's

Reviews

• CS

  Cellesha Steel

  Nov 12, 2025
  1.0
  I am expressing my serious disappointment regarding the service I received at your restaurant’s drive-thru on November 12 between 4:00 and 4:15 PM. The unprofessionalism, disrespect, and lack of basic customer service I encountered were unacceptable and far below McDonald’s standards. At drive-thru lane #2, the young woman at the speaker repeatedly entered my mobile app code incorrectly. I patiently repeated it four times as she became increasingly frustrated. When she told me the code had expired, I explained that it had just been generated and I had already refreshed the app several times. Instead of helping, she mumbled something under her breath. I asked her to repeat herself because I didn't hear what she said. She suddenly yelled so loudly through the headset, “What is it that you’re trying to order?” Her tone was so aggressive and inappropriate that I was genuinely shocked. How embarassing.I told her calmly that I wanted a Happy Meal and that there was no reason for her attitude. When I asked for her name so I could speak to a manager, she refused and told me to pull forward. At the window, another employee denied being the person I had just spoken to. When I asked for a manager, she closed the window and discussed the situation with another employee before a manager came out. The manager admitted she had heard the exchange and agreed the employee’s behavior was inappropriate. She apologized and explained that the team member was frustrated because it was busy. While I appreciated her honesty, that excuse is unacceptable — McDonald’s is always busy, and professionalism should never disappear under pressure. After the encounter, I called the restaurant and spoke with Cam, who was polite, empathetic, and professional. She apologized sincerely and assured me the General Manager would be informed. Her professionalism stood in stark contrast to the behavior I experienced earlier. However, I remain deeply disappointed. This incident revealed not only a lack of professionalism and respect but also a serious gap in training and problem-solving. The solution was simple: a staff member could have scanned my QR code at the window, something the employee was clearly unaware of. This lack of basic knowledge shows a need for immediate retraining for all drive-thru employees on handling digital orders, communicating respectfully, and maintaining composure in busy situations. As a Director of Operations with over 20 years in customer service, I would never tolerate an employee yelling and screaming at or dismissing a customer. McDonald’s is known worldwide for consistency, speed, and friendliness. This experience failed to reflect that. No customer should ever be yelled at while trying to place an order. I trust that this matter will be escalated, that corrective action will be taken, and that retraining will occur to prevent future incidents of this nature. A follow up from the GM would be approportae for this matter.
• DS

  Daniel McAlpin SR

  Nov 4, 2025
  4.0
  Decent
• TR

  Taylor Rae

  Oct 28, 2025
  5.0
  The MORNING STAFF is AMAZING. Kind, courteous, FAST. Never have had any issues with customized orders. Can't speak for other staff though. Morning staff, you guys are so sweet!
• KS

  Kyle Sirloin (Saucypotty)

  Oct 17, 2025
  1.0
  They just decided not to make my order even though i placed it 4 minutes before the breakfast cutoff time. Wasted doordash drivers time and my money.
• JS

  Jaiden Skelton

  Oct 15, 2025
  5.0
  There have cheese burger and fries.

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