McDonald's

3.5
1348 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
14591 Jefferson Davis Hwy, Woodbridge, VA
22191, United States

Hours

Reviews

3.5
1,348 reviews
5 stars
503
4 stars
264
3 stars
218
2 stars
108
1 star
255

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, incorrect orders, and lack of attentiveness.

Order Accuracy

Many customers reported frequent mistakes with their orders, including missing items and incorrect food.

Cleanliness

The cleanliness of the location was frequently criticized, with reports of dirty facilities and unsanitary conditions.

Speed of Service

While some customers noted quick service, many others experienced long wait times, particularly in the drive-thru.

Food Quality

Feedback on food quality was mixed, with some enjoying fresh items while others received undercooked or incorrect meals.
  • LR
    Lex RUGER
    Oct 2, 2025
    3.0
    The only issue I have had is in the drive thru the person that gives the food are mostly Rude it's my 4 time getting the my drink halfway and the last 3 time wrong food ..when i told them it was wrong food they always get an attitude. They're getting people with attitudes on the window. Smh
  • JM
    jennifer morales
    Sep 19, 2025
    1.0
    Que mala calidad, no es primera vez que me entregan un pedido incompleto Me pregunto si las trabajadoras son ciegas o que por que pedi una hamburguesa y me vino la muy carne sin pan en un recipiente todo sucio
  • MB
    Mário Blažko
    Aug 25, 2025
    1.0
    I usually don't leave negative reviews, but this time I have to. My order had five mistakes in it, and the whole order was completely wrong. Terrible experience.
  • MM
    ME
    Jul 23, 2025
    3.0
    The place is a little dirty but the service is pretty quick. note: there is a bunch of homeless people begging in front of this mcdonalds, I tried to buy one a meal but all they want is money
  • NC
    Noe Calderon Castro
    Jul 19, 2025
    1.0
    I don’t usually write reviews, but I felt the need to share my experience at the McDonald’s located at 14591 Jefferson Davis Hwy, Woodbridge, VA 22191 to help others make informed choices. Last night, my girlfriend and I visited this 24-hour location. I was excited to try the grilled snack wraps, which I hadn’t seen in years. To my surprise, I was able to order two grilled chicken wraps and an M&M McFlurry—and everything was prepared correctly. We left satisfied and impressed, especially since the ice cream machine was actually working. However, when I returned the following day hoping to order the same meal, the manager on duty insisted that grilled wraps had never been served at that location and claimed he had worked the night before. This was baffling, since both my girlfriend and I clearly remembered the meal I had just eaten. As someone who used to work at McDonald’s and even trained staff during the time wraps were regularly offered, I’m very familiar with how the kitchen runs. Based on my experience, it seemed like the manager may not have wanted to prepare grilled chicken or possibly wanted to keep the drive-thru times lower—which I understand is a performance metric in many locations. But rather than simply stating they were unavailable at that moment, he chose to flat-out deny that they had ever been served, which felt both dismissive and unprofessional. Everyone makes mistakes or has off days, but denying a customer's valid experience without checking or offering solutions is not acceptable. I hope this feedback encourages more honest and respectful customer service. Unfortunately, I won’t be returning to this location.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Woodbridge, VA?

McDonald's in Woodbridge, VA is open 24 hours a day, every day of the week.

Does this McDonald's location offer delivery services?

Yes, this McDonald's offers delivery services 24/7 with options like curbside pickup, same-day delivery, and no-contact delivery.