McDonald's

3.5
1559 reviews
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Business Details

6473 Richmond Rd, Williamsburg, VA
23188, United States
(757) 565-1532
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6473 Richmond Rd, Williamsburg, VA
23188, United States

Hours

Reviews

3.5
1,559 reviews
5 stars
545
4 stars
334
3 stars
299
2 stars
135
1 star
246

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude staff, long wait times, and incorrect orders, leading to a negative perception of service quality.

Cleanliness

While some customers noted cleanliness, others reported dirty bathrooms and unsanitary conditions, indicating inconsistency in maintenance.

Food Quality

Feedback on food quality was mixed, with some customers enjoying fresh and hot meals, while others complained about cold or improperly prepared food.

Staffing Problems

Many reviews highlighted understaffing issues, particularly during busy hours, which contributed to slow service and order errors.

Positive Experiences

Despite the negative feedback, several customers praised specific staff members for their exceptional service and expressed overall satisfaction with their visits.
  • DM
    Drew Melzer
    Dec 30, 2025
    3.0
    Dirty. Employees are rude. Bathrooms were absolutely disgusting. I will not ever return to this location.
  • BB
    Brooke Burnette
    Dec 29, 2025
    1.0
    Gave diet instead of regular and missed a fry. They deep fried my burger last time. Just bad service
  • DT
    Douglas Tracey
    Dec 27, 2025
    2.0
    This place was terrible. We had to wait forever and then they messed up my order. I didn't expect much but damn. It wasn't even crowded.
  • HP
    Harry Paratestes
    Dec 7, 2025
    2.0
    Has to be the slowest McDonald's in history. They close the inside pickup at 7. Ordered a drive thru order at 709. Didn't get through the drive thru until 731.
  • HG
    Hayley Green
    Dec 2, 2025
    5.0
    This is my favorite McDonald's and I go here almost every day for my Diet Coke. Occasionally, there can be order mixups, however this location tends to be the busiest in my area and at times can have a lot of newer people. The core team always seems to hold it down though and I've never had too long of a wait at this location. I do hope that the owner of this location does a drive thru and menu board upgrade soon to help this busy location and make their teams lives easier here. That and fix the wonky, flashing overhead light at the first drive thru speaker. Overall, love this location and the people here!
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Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's on weekdays?

McDonald's is open from 5:00 AM to 11:00 PM Monday through Thursday, and until midnight on Friday.

What are the drive-through hours at McDonald's?

The drive-through is open from 5:00 AM to 11:00 PM Monday through Thursday, until midnight on Friday and Saturday, and from 5:30 AM to 11:00 PM on Sunday.