McDonald's

3.5
1553 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6473 Richmond Rd, Williamsburg, VA
23188, United States

Hours

Reviews

3.5
1,553 reviews
5 stars
543
4 stars
333
3 stars
299
2 stars
132
1 star
246

What are people saying?

AI-generated from recent customer reviews

Staffing Issues

Customers frequently reported understaffing, leading to long wait times and poor service.

Customer Service

Mixed reviews on customer service; some praised friendly staff while others experienced rudeness and dismissive attitudes.

Food Quality

Inconsistent food quality noted, with complaints about portion sizes, freshness, and incorrect orders.

Cleanliness

Some customers found the restaurant clean, while others reported dirty conditions, particularly during late hours.

Pricing Concerns

Several reviews mentioned dissatisfaction with pricing, feeling that the food was overpriced for the quality received.
  • NK
    Nezuko Kamado
    3 days ago
    5.0
    I got a 20 chicken mcnuggets and they gave me 21. I will always order at this place from now on because i got another mcnugget. Also its very clean and a very good spot anyways. All the workers are nice and sweet
  • MG
    Michael Garber
    Nov 15, 2025
    2.0
    This place was on the struggle bus. They asked me to pull up after waiting 15 minutes in line. I used the mobile app to save time. When I got to the window they asked me to pull up. Food came out without drinks. The correct tag on bag. Got back and found it had the wrong sandwiches in the bag. No pancake syrup or ketchup that was on the order. The orange juice was watered down.
  • WM
    William Maile
    Nov 13, 2025
    1.0
    Edit Review: I was contacted within four hours of posting this review outside of the stores business hours through this review directing me to a site to file an issue which after filling out the form with only some difficulty due this specific issue not being listed as options of issue/inconvenience or reasons for the forms submission which I wasn't surprised to find but there was a box I could write "other" in and another where I could explain what happened, only issue was me being required to have an option selected for the other questions asking me to select an option for my issue, either way through the end I got a refund due to the inconvenience, didn't receive an explanation to why the restaurants drive thru was closed early neither to why the mobile app still let me place an order to that restaurant. Original post: placed order through mobile app during the hours available to place a mobile order for drive through when I got there the place closed down early and would not return my payment
  • MK
    Miranda Keesee
    Nov 8, 2025
    1.0
    We sat at the speaker to order for 10 minutes before pulling to the first window at 11:05. Sat there for several minutes being ignored by staff before pulling to the second window. Someone finally acknowledged we were there and mouthed “we’re closed”. Posted hours say they are open until midnight, this was at 11:08. There is a huge line all waiting.
  • TM
    Tiny M
    Oct 20, 2025
    2.0
    Think they are having kindergarten classes in back way too much mayonnaise and sauce on the combos. Has anyone there heard of portion control. And the burgers have gone on a diet they went from 5 inch buns to 3 1/2 inch buns that not the portion control I want.

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's on weekdays?

McDonald's is open from 5:00 AM to 11:00 PM Monday through Thursday, and until midnight on Friday.

What are the drive-through hours at McDonald's?

The drive-through is open from 5:00 AM to 11:00 PM Monday through Thursday, until midnight on Friday and Saturday, and from 5:30 AM to 11:00 PM on Sunday.