McDonald's

2.9
2287 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1901 Pocahantas Trail, Williamsburg, VA
23185, United States

Hours

Reviews

2.9
2,287 reviews
5 stars
579
4 stars
377
3 stars
340
2 stars
245
1 star
746

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unhelpful staff, with many experiences highlighting poor customer service and long wait times.

Food Temperature

Numerous reviews mentioned receiving cold or stale food, with complaints about incorrect orders and food quality.

Cleanliness

The restaurant was often described as dirty, with unkempt bathrooms and dining areas, leading to a negative dining experience.

Management Issues

Several reviews pointed to poor management and staffing problems, indicating a lack of leadership and organization during busy times.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their excellent service and the overall quality of food on certain occasions.
  • TT
    Thisismyhappyface
    5 days ago
    1.0
    Absolutely the worst people working here. We will never come back to this McDonalds. The “owner” replying with a link to provide more information is ridiculous…clearly that isn’t changing your employees attitude problem. The owner needs to show up, be present & lead by example. Teach your employees how to provide proper customer service.
  • MM
    MrMakeTheMusic
    6 days ago
    1.0
    Be careful of how much money you give the guy in drive thru, he tried to steal my money and give me back the wrong change. I had to get the manager to correct my purchase. DON'T GO THERE!!!!
  • LS
    Lost N Da Swamp
    Nov 12, 2025
    1.0
    Made my order wrong 3 times today after waiting for 15 mins. Pulled out check the food it ls wrong so inside I go. On the last remake they forgot a whole 1/4 lb patty. Fires was room temp. Ordered a coke got Dr Pepper. Ended up getting a refund thru the app.
  • RD
    Ryan Dildine
    Oct 25, 2025
    1.0
    ⭐ 1 Star Absolutely terrible experience—again. I sat in the drive-thru for over 35 minutes, only to be met with employees who were short, blunt, and clearly annoyed that customers were even there. When I finally got my food, it was cold, the fries were old, and to top it off there was no straw, no napkins, and half the order was wrong. I literally threw away half of what I paid for. What makes this even more frustrating is that this is the 4th time I’ve given this location a chance, and it has gotten consistently worse. The service here is so bad that I actually use it as an example for how NOT to treat customers when training my own employees. It is baffling that management accepts this level of performance. With a 2.9 Google rating, it’s obvious I’m not the only one having these issues. Absolutely unacceptable. Do better.
  • SM
    shannon mccreary
    Oct 23, 2025
    1.0
    I'm a local and I work long hours ill get home and decide to order me son food choose mcdonald cuz they always come in clutch plus monopoly but every order I make come from your store ive eaten inside and ordered insade as well the slew of issues ive encountered is listed: forgetting the straw (ik ik but hey doing back to back isnt cool), cold food is understand the food might sit a bit waiting for the dasher but why are my fries so cold along with nuggets and burgers?, drinks either not filled up all the way or just dont listen to ice instructions (mobile order only), customer service can be good can also be bad but only if someone comes up to the counter ofcourse or you gotta speak up to get their attention should you have someone to man the front counter? If not put a bell. I made an order tonight October 23rd 2025. I got a big Mac with extra onions and pickles as well as a large Deluxe McCrispy Meal i paid extra for add cheese and 3 half strip bacon on the dlx mccrispy i got the drink the fries the big Mac but no dlx mccrispy like i could understand the big Mac but the item i paid extra for? How can you as a business be happy with this level of performance, food quality isnt good its passable if your ok with biting into a burger and all your pickles are clumped up together in 1 spot (the bite you took). Over all I do not recommend. All i want is my sandwich, and then I will never return to this location or order from them they are not worthy of my business or yours. AVOID AT ALL COST (other reviews cover staff attitude)

Frequently Asked Questions About McDonald's

What are the opening hours for McDonald's in Williamsburg, VA?

McDonald's in Williamsburg, VA is open daily from 5:30 AM to 11:00 PM.

Does this McDonald's location offer drive-through service and what are its hours?

Yes, this McDonald's has a drive-through that operates Monday to Thursday and Sunday from 5:30 AM to 11:00 PM, and Friday to Saturday until midnight.