Business Details
About
Pizza Restaurant
Details
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.6
879 reviews
5 stars
724
4 stars
76
3 stars
17
2 stars13
1 star
49
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers consistently praised the attentive and friendly service from various staff members, particularly highlighting servers like Hui, Susana, and Angela.
Food Quality
The pizza and other menu items received high marks for being delicious and authentic, with many customers noting the quality of ingredients and preparation.
Atmosphere
While many enjoyed the cozy and family-friendly atmosphere, some found the noise level to be too high, impacting their dining experience.
Staff Friendliness
Numerous reviews mentioned the warm and welcoming demeanor of the staff, contributing positively to the overall dining experience.
Repeat Visits
Many customers expressed a strong desire to return, indicating a high level of satisfaction with their experiences.
- MHMarie HNov 17, 20255.0First time trying this location and id say one of the best! Susana was very helpful and attentive to our wants and needs. Will be back again soon!
- DMDavid MartinNov 15, 20254.0I have eaten here three times. Pupatella has some wonderful Neopolitan style thin crust pizza. Best in Springfield. Great service too! Unfortunately this restaurant is loud. Management plays the music at a high volume and many patrons find it difficult to converse. Eating there is not a pleasant experience. I will continue to enjoy their fabulous pizza but I will do takeout.
- ABAaron BryanNov 11, 20255.0My first visit to this cute spot in Springfield was lovely, but it was Angela who truly made it an unforgettable experience and a place I will definitely return to. She was incredibly friendly and attentive throughout my meal. I ordered the fried fresh mozzarella balls and loved them! When I mentioned wanting to try a drink, Angela immediately offered a perfect suggestion tailored to my tastes, and highlighted some of the great choices on the menu, ensuring I made some tasty selections. Angela took the time to answer all my questions, making sure I felt completely comfortable and cared for. Her service was warm, positive, and made the whole experience so enjoyable. Between the authentic, high-quality food and Angela's top-notch hospitality, this restaurant has become my new favorite pizza place.
- RGRebecca GNov 9, 20255.0Been coming to Pupatella for years. They really elevated the service over the years and this will always be my go-to spot for good grub and casual & friendly service. Sofia was awesome, warm and welcoming.
- TZThetallgirl ZNov 8, 20255.0Had lunch here with my husband the food was delicious and reasonably priced. Our bartender, Hui, was absolutely amazing! She was so warm, friendly, and attentive, and gave us excellent drink and food recommendations. Her service really made our experience outstanding. We’ll definitely be coming back because of her!