McDonald's

1.9
183 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich RestaurantMcDonald's
Come visit us at 3179 Godwin Blvd in Suffolk. McDonald’s is proud to have become one of the world's leading food service brands with more than 36,000 restaurants in more than 100 countries. Whether you’re looking to start your day with a McCafé® coffee or enjoy a mouthwatering Big Mac®, McDonald’s has a meal waiting for you. For deals, mobile ordering or nutrition information, download and register on the McDonald’s App today!

Details

  • TakeoutAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

McDonald's
3179 Godwin Blvd, Suffolk, VA
23434, United States

Hours

Reviews

1.9
183 reviews
5 stars
23
4 stars
10
3 stars
15
2 stars
11
1 star
124

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service, often waiting over 20-30 minutes for their orders.

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful.

Food Quality

Many customers complained about cold, poorly prepared food, with several instances of missing items from orders.

Cleanliness

The restaurant was frequently described as dirty and unkempt, with overflowing trash and unsanitary conditions.

Management Issues

Reviews indicated a lack of effective management and training, leading to disorganization and poor employee performance.
  • GC
    George Colontuono
    Dec 27, 2025
    2.0
    They don't have soda fountains in the lobby and if you want a refill you throw your cup in the trash and have to use a brand new one... The same goes for ketchup and salt you almost have to beg for it cuz ain't nothing in the lobby whatsoever and it's an extremely new McDonald's...2 packs of ketchup for fries no way
  • SH
    Steve Hardy
    Dec 27, 2025
    1.0
    EXCEPTIONALLY SLOW. Been there many times, different times of the day, days of the week, doesn’t matter. Always CRAZY slow. I’m done believing it’s gonna change. Not going back.
  • KK
    K
    Dec 20, 2025
    5.0
    I stopped on 12/20/25 about 11:20am. Easy ordering in the drive through. Prompt service at the pay window then had to wait a few minutes at the pick up window. My fries and quarter pounder were the best McDonalds burger and fries I’ve ever had. I should have taken a picture of the burger. It was “picture perfect”! Worth giving them a try as they have not been open for very long. Hope you will pass this on to the crew today. Great job!
  • AC
    Andrew Callahan
    Dec 20, 2025
    1.0
    This has to be, without question, the worst restaurant experience I’ve ever had. I went in yesterday morning, ordered 1 sandwich, and waited 30+ min before I just took my table tent and tossed it on the unattended soulless counter which provides zero customer experience. I never got my sandwich and there were only 4 other patrons inside. This is the problem these awful new business models where there are no people (employees) behind the transaction. I will not be a patron of any business who lays off people so they can streamline and maximize profits. Give me my snarky bad attitude teenager back. McDonald’s corporate should be embarrassed and if this is a franchisee, it should be revoked. Total crap.
  • CR
    Cecelia Jane Robinson
    Dec 17, 2025
    1.0
    I used the app to get free medium fries with the purchase of a filet of fish sandwich. I was asked if I was using the app and if so, what was the code. When I got the order it was missing the fries. They said that was not on the receipt. I showed them what was on the app. Good customer service would have been to apologize and give me the fries. Poor customer service was if you want the fries you have to get back in line. Miss Manager, those fries only cost you about 20 cents. She was refusing to give up the fries. Let’s not talk about her ugly attitude and the OVERLY LONG NAILS. You definitely don’t need my business. This location is too new to have such poor customer service.

Frequently Asked Questions About McDonald's

What are the regular business hours for McDonald's at 3179 Godwin Blvd in Suffolk?

McDonald's is open daily from 5:30 AM to 11:00 PM.

What are the drive-thru hours at this McDonald's location?

The drive-thru is open every day from 5:30 AM to midnight (12:00 AM).