Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.0
2,459 reviews
5 stars
620
4 stars
388
3 stars
450
2 stars
298
1 star
703
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times, often exceeding 30 minutes for orders, both in the drive-thru and inside.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and food not matching what was ordered.
Food Quality
Feedback indicated inconsistent food quality, with some customers receiving cold or overcooked items, while others noted fresh food.
Staff Attitude
Customer service experiences varied, with some staff being friendly and helpful, while others were reported as rude or disengaged.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty tables and bathrooms, contributing to a negative dining experience.
- JLJennifer Langston3 days ago1.0If I could give this location 0 stars I would! I used to work here for over 4 years and all I can say is the customer service is NONEXISTENT! When I say rude I mean after waiting 30 minutes at curbside finally get a notice the food is on the way then wait 10 more minutes before going in and when you go in the first thing out the employees mouth who was nagging is “yall let summer else in her? What do you want?” I then say with an attitude that I’m waiting on the order they said was coming 5 minutes ago for her to respond “ hold on I’m only one person” then proceeds to say maybe you should work a day at McDonald before complaining to which I replied that I did in fact use to work at that exact location for several years to which she responds “maybe you should go home and cook” mind you I have worked there before and in that moment choose to keep my mouth shut but also made up my mind that it was the final straw at that location. After all this she says I’m waiting on fries to which I reply no worries only to get to my house which is only 3 minutes away and my fries are ICE COLD!! I would travel to a McDonald in NORTH CAROLINA before I EVER go back there for customer service like that!
- CWChiyna WilliamsNov 5, 20251.0Got home son took everything out of his happy meal, Not only was the order wrong but there was a FREAKING ROACH in my baby food! Completely unacceptable will not return.
- AMAngela Knight mizellOct 31, 20251.0What the point of advertising through monopoly game if your not putting the game pieces on your food this the 3rd time im order off the menu to collect monopoly pieces and none are on the sandwiches
- KDKendra DeubleOct 30, 20251.0Save yourself the trouble and just keep driving the little extra bit to the Godwin Boulevard location. That one is consistently better.
- EEEmily ElyseOct 24, 20251.0Had to wait 35 minutes for my mobile order. After waiting in the reserved spot for 25 minutes I went inside to complain. My husband had already been inside for 15 minutes in regards to picking up our order. After I finally went in and asked for upper managements information and requested a refund, I somehow magically got my food instantly. Another customer was in the same exact predicament as us. Also, to the manager who was yelling at the cashier, you are wrong in so many ways and do not deserve the position you have. Disrespecting your associates will get you nowhere and I am sorry for all the people who have to work around you.
Frequently Asked Questions About McDonald's
What are the delivery hours for McDonald's at 601 N Main St, Suffolk, VA?
Delivery is available daily from 5:00 AM to 11:00 PM.
When is the drive-through open at this McDonald's location?
Drive-through service is open Monday to Thursday and Sunday from 5:00 AM to 1:00 AM, and Friday to Saturday from 5:00 AM to 2:00 AM.
What types of payment are accepted at McDonald's in Suffolk, VA?
McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's offer mobile ordering and delivery services?
Yes, they offer curbside pickup, delivery, same-day delivery, and no-contact delivery.
Where can I find the menu for the McDonald's at 601 N Main St?
The full menu is available online at https://www.mcdonalds.com/us/en-us/full-menu.html.
Is there a McDonald's mobile app available for orders?
Yes, you can use the McDonald's app available on the Apple App Store and Google Play Store for convenient ordering.
What are the main categories of food and service available at this McDonald's?
This McDonald's serves fast food including breakfast, coffee, burgers, sandwiches, ice cream, and also offers WiFi and mobile ordering.
What can I visit near McDonald's at 601 N Main St in Suffolk, VA?
Nearby you can visit the Suffolk Visitor Center and Riddick's Folly House Museum for local history and travel information.
Are there convenient places to exchange money near this McDonald's?
Yes, nearby you will find Western Union and LibertyX Bitcoin ATM for money transfer and currency exchange services.
Where can I stay if visiting the McDonald's at 601 N Main St?
Nearby hotels include the Hilton Garden Inn Suffolk Riverfront, Red Roof, and Suffolk Lodging Partners, offering convenient accommodation options.