Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
2,483 reviews
5 stars
830
4 stars
530
3 stars
465
2 stars
213
1 star
445
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff and incorrect orders.
Food Quality
Many reviews mentioned cold or poorly prepared food, with some customers expressing disappointment in the overall quality.
Cleanliness
The restaurant was often described as dirty, with complaints about unsanitary conditions and a lack of cleanliness in the dining area.
Management Issues
Several customers noted issues with management, including unprofessional behavior and a lack of responsiveness to complaints.
Drive-Thru Experience
The drive-thru service was criticized for being slow and disorganized, with long wait times reported by multiple customers.
- TDTina Duffy4 days ago1.0Drive thru - old fries tasted like just grease so know they were held over the vat too long. Burgers half on the buns. Old chicken nuggets. Forgot sauces for nuggets 20 peiecem. Threw all the food away was so BAD for 30.00 to get old horrible food. I did not go back and complain as I am too angry to even talk respectively to anyone. What happened to QUALITY!!! So disappointed either get quality back or lower your over priced menu!!!
- LILewis IsaacsonNov 13, 20251.0Wait at fifteen minutes for my food.Fries were salty as can be.I had to ask for my food.Ask for the missing items.Ask for the sauce that they forgot horrible.Horrible service will not be returning to this location.I would highly recommend going to vinton the food did not taste right at all.How do you mess up a mcdonald's
- TTTrishNov 7, 20251.0Couldn't get anyone to come and take order or acknowledge that I was there waited a good 5 minutes
- PVPolly VincentNov 6, 20251.0Placed my order for 2 lg sweet teas and 2 cheeseburgers, paid and waited and waited no food and no service. Waited 20 minutes and blew the horn. They came to the window and I was told they didn’t have my order and would I pull out of line and wait. No, I asked for my money back. No food, late for work and they were just laughing. Will never go back there. It is the worse in Roanoke. The whole line of customers were aggravated.
- MVMorgan VincentNov 6, 20251.0Took 20 minutes just to get to the window and no one was in line. The customer service is just absolutely awful. This is one “establishment” that needs to get it together .
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's on Williamson Rd NE in Roanoke?
McDonald's on 701 Williamson Rd NE, Roanoke, VA operates daily from 5:00 AM to midnight.
When is the drive-thru at this McDonald's open?
The drive-thru is open every day from 5:00 AM until midnight.
What are the delivery hours for McDonald's at this location?
Delivery is available Monday through Saturday from 5:00 AM to 11:45 PM, and on Sundays from 6:00 AM to 11:45 PM.
What types of payment does McDonald's on Williamson Rd accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What services are offered at this McDonald's location?
This McDonald's location offers DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi services.
How can I order food for delivery or curbside pickup from this McDonald's?
You can order through their delivery website at https://mcdonalds.order.online/business/-5579 or by using the McDonald's mobile app available on iOS and Android.
Is there a McDonald's app for easy ordering and rewards?
Yes, you can download the McDonald's app on the Apple App Store or Google Play Store to order and earn rewards through MyMcDonald's Rewards.
What nearby places can I visit before or after dining at McDonald's on Williamson Rd?
Nearby places include the Roanoke Civic Center and Berglund Center, both venues for concerts and events, perfect for enjoying entertainment before or after your meal.
Are there any nearby financial services close to this McDonald's?
Yes, nearby financial institutions include Blue Eagle Credit Union, Member One Federal Credit Union, and Roanoke Valley Community Credit Union for convenient banking services.
What public services are located near McDonald's on Williamson Rd?
The United States Postal Service (USPS) offices are nearby, providing mailing and shipping services for your convenience.