Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Multiple reviews highlighted unsanitary conditions, including dirty floors, sticky tables, and unpleasant odors.
Service Quality
Customers frequently reported poor service, including long wait times, incorrect orders, and rude staff interactions.
Food Quality
Many reviews mentioned cold or old food, with complaints about incorrect orders and overall decline in food quality.
Management Issues
Several customers noted a lack of effective management, with complaints about staff behavior and disorganization.
SS
Shayne
2 days ago
1.0
This morning I had the absolute worst fast(?) food experience I have ever had. I placed an order on the app for pickup in the drive thru. When I arrived, it took 6 minutes to get to the window, where I was asked to pull into a curbside spot. After I stayed there for 5 minutes without my order, I headed inside to ask about the status. It then took another few minutes for an employee to acknowledge my existence and asked me if I needed help with anything. I held up my phone to show him the screen and explained I had already been through the drive thru. He then took my phone from my hand and started tapping on the screen, telling me that I “need to let them know when I’m there”. I explained again that I have already been through the drive through and have been waiting for over 15 minutes at this point.
The male employee then said “well I’m just letting you know, you don’t have to be a smartass about it”.
Is this how management at this location likes to operate?
KS
Kenna Swink
3 days ago
1.0
if I could give this McDonald’s zero stars I would. Don’t waste your time or your money. Every time I go - there is something wrong with my order. The employees are rude. I went through the drive-through last night, as soon as I got to the second window, they told me to pull into parking spot one. I waited 10 minutes for my food, when they brought my food my drink was missing. I told her I was missing my drink, and she proceeded to look in my car like I was lying about it. She acted like she was going back inside to get my Dr Pepper so I waited another 10 minutes for her to not ever return with the drink I had paid for. I will no longer give this McDonald’s, my money or business.
RZ
Rambo Zimva
4 days ago
5.0
Absolutely loved it. The attention to detail and service were amazing.
CS
Cameron Scott
Dec 6, 2025
1.0
If I could leave a negative review I would. I’ve never felt so disappointed as a customer. The way the employees were talking and saying racial slurs was horrible. I would never recommend going here. The food was ok but the environment was terrible. Highly recommend going anywhere else but here.
KK
Kyla
Dec 3, 2025
1.0
Never got to order my food. Sat in the drive through with my deal pulled up and ready at the order speaker waiting for my order take for so long that it timed out and made me wait 11 more minutes to get again. It gave me the "we got your code" prompt, so the order take might have messed it up. What a waste of time. They're also weirdly OK with letting employees or family of employees block the only way around their building. Also, they came out and coned off their drive through with people in that line! LOL
"Sorry, she's not going to take any more orders past this car" and put the cones in front of a pinned car.
I think this location needs some new management.
What are the regular operating hours for McDonald's on Williamson Rd NE in Roanoke?
McDonald's on 701 Williamson Rd NE, Roanoke, VA operates daily from 5:00 AM to midnight.
When is the drive-thru at this McDonald's open?
The drive-thru is open every day from 5:00 AM until midnight.
What are the delivery hours for McDonald's at this location?
Delivery is available Monday through Saturday from 5:00 AM to 11:45 PM, and on Sundays from 6:00 AM to 11:45 PM.
What types of payment does McDonald's on Williamson Rd accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What services are offered at this McDonald's location?
This McDonald's location offers DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi services.
How can I order food for delivery or curbside pickup from this McDonald's?
You can order through their delivery website at https://mcdonalds.order.online/business/-5579 or by using the McDonald's mobile app available on iOS and Android.
Is there a McDonald's app for easy ordering and rewards?
Yes, you can download the McDonald's app on the Apple App Store or Google Play Store to order and earn rewards through MyMcDonald's Rewards.
What nearby places can I visit before or after dining at McDonald's on Williamson Rd?
Nearby places include the Roanoke Civic Center and Berglund Center, both venues for concerts and events, perfect for enjoying entertainment before or after your meal.
Are there any nearby financial services close to this McDonald's?
Yes, nearby financial institutions include Blue Eagle Credit Union, Member One Federal Credit Union, and Roanoke Valley Community Credit Union for convenient banking services.
What public services are located near McDonald's on Williamson Rd?
The United States Postal Service (USPS) offices are nearby, providing mailing and shipping services for your convenience.