Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.7
2,014 reviews
5 stars
797
4 stars
468
3 stars
347
2 stars
137
1 star
265
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times, especially for drive-thru and curbside orders.
Order Accuracy
Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.
Customer Service
Feedback indicated a lack of professionalism and rudeness from staff, with several customers mentioning poor interactions.
Food Quality
While some customers enjoyed hot and fresh food, many others received cold or poorly prepared items.
Cleanliness
Several reviews noted unsanitary conditions in the restaurant, including dirty restrooms and trash accumulation.
- ISIndie Stewart2 days ago2.0They do not be trying and it’s irritating I’ll ask for something and they’ll give me another not once but twice
- DDDanJan 3, 20262.0I usually try to be open-minded about the quality of food and services I receive from fast food restaurants-but in my opinion the double quarter pounder that I purchased from this location, had to be one of the worst McDonald burger that I've had in probably two decades. It was a grease trap, three bites and I was out, couldn't stomach it. I used the napkins provided to soak up as much grease as possible until I ran out of napkins, everything was soaked; the burger patties, the buns, the toppings. It's as if they took the whole burger, dipped it in grease and then neatly packaged it (figuratively speaking). The only reason I gave it a plus two star rating is because the associate at the second window that handed me the bag greeted me; first window didn't even acknowledge my presence, (to busy having a conversation with another employee).
- PMPage MasonDec 30, 20255.0I love McDonald's food. And it comes how I want it and quickly
- WWWoodyDec 23, 20254.0The food was still warm. Fries were hot! I should have had a thermometer to show proof!
- LWLeeAnn WhorleyDec 9, 20251.0Drive threw was horrible. Burger and fries were cold. Ordered sweet tea got unsweetened. This location needs to clean house.
Frequently Asked Questions About McDonald's
What are the operating hours of this McDonald's location?
This McDonald's is open 24 hours a day, seven days a week, including drive-through and delivery services.
Does this McDonald's offer drive-through service?
Yes, this McDonald's location provides 24/7 drive-through service.
Can I order delivery or pickup from this McDonald's?
Yes, this McDonald's offers delivery, curbside pickup, same-day delivery, and no-contact delivery services.
What payment options are accepted at this McDonald's?
You can pay using American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Is free WiFi available at this McDonald's?
Yes, free WiFi is available for customers at this McDonald's location.
Where is this McDonald's located?
This McDonald's is located at 2801 Franklin Rd SW, Roanoke, VA 24014, USA.
How can I order online from this McDonald's?
You can place your order online through their delivery website or via the McDonald's app available on iOS and Android.
What popular places are near this McDonald's that I can visit before or after eating?
Nearby attractions include Roanoke Animal Hospital for pet care, Jordan's Custom Framing and Art for shopping, and Roanoke Kung Fu Academy for martial arts lessons.
Are there other fast food options near this McDonald's?
Yes, Burger King is another fast food restaurant located near this McDonald's where you can enjoy similar menu options.
How can the nearby Member One Federal Credit Union be useful when visiting this McDonald's?
The Member One Federal Credit Union nearby offers ATMs and financial services, which can be convenient if you need cash or banking services before or after your visit to McDonald's.