Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.0
1,114 reviews
5 stars
271
4 stars
226
3 stars
161
2 stars
103
1 star
353
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted consistently poor customer service, with staff being rude, inattentive, and unprofessional.
Order Accuracy
Many customers reported receiving incorrect orders, with issues ranging from missing items to wrong food altogether.
Food Quality
Customers frequently complained about cold, stale, or poorly prepared food, with several noting that it seemed to have been sitting out too long.
Cleanliness
The restaurant was often described as dirty, with reports of unclean dining areas and bathrooms.
Management Issues
Several reviews pointed to a lack of effective management, with staff displaying a lack of urgency and care for customer satisfaction.
- SGStephen GoldbergerNov 17, 20254.0Place was almost empty except for someone stretched out asleep on one of the bench seats.
- FMFavor MNov 16, 20255.0Customer service ,food,was awesome today 3:35 Sunday 11/16/2025 I love wendy meat don't taste like soy or imitation food,
- CMClark ManagementNov 11, 20251.0If I could give ZERO stars I would. This place deserves to be shut down. The Drive Thru gave us someone else's order. We had to return from EV charging and explain. Then they gave us the right order made WRONG. Went back for the 3rd time, still wrong and acted like could Not Refund. Trash establishment; had not been to a Wendys in years and will Not be back. Who knew Chesterfield/Midlo Tpke had such a bad location.
- KBkelly bryantNov 3, 20251.0The staff was not friendly. We got the biggie bag and were not offered any sauce and since we went thru the drive thru we didn't want to drive back to ask for sauces when we realized we didn't have any. The double stack was dry and hard to eat. The chicken nuggets weren't any better. The fries were hot is the only food part about the food. Don't think I'll eat here again.
- SSShanOct 17, 20251.0This location has terrible service. I try to give this location a few chances and it’s in my neighborhood but the customer service is horrible and my food is either ok or bad each time I visit. Yesterday I visited and did a mobile order while sitting in the target parking lot behind Wendy’s. Then I pull around to the drive thru mins later and had to wait in the drive thru window about 10mins to wait on my food and my food was extremely cold. I know food sits out under the light after it’s cooked, but you would think the food was sitting in the fridge as cold as it was.
Frequently Asked Questions About Wendy's
Is Chesterfield Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Richmond, VA?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Richmond, VA into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (804) 404-2134.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Chesterfield Wendy’s serve breakfast?
Yes, this Wendy’s location in Richmond, VA serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the Wendy's Chesterfield location?
Wendy's at 11235 Midlothian Turnpike in Richmond, VA is open daily from 9:00 AM to 12:00 AM, including its drive-through service.
Does this Wendy's location offer drive-through service?
Yes, this Wendy's location provides drive-through service every day from 9:00 AM to midnight.
Can I order Wendy's food online or via a mobile app?
Yes, you can order online at order.wendys.com or through the Wendy's mobile app available on the App Store.
What payment methods are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa as payment options.
Does this Wendy's serve breakfast?
Yes, the Chesterfield Wendy's serves breakfast items including combos, sandwiches, coffee, and sides.
How can customers provide feedback or contact this Wendy's location?
Customers can provide feedback via Wendy's Customer Care through live chat, call 888-624-8140, fill out the Customer Satisfaction Survey with their receipt details, or call the location directly at (804) 404-2134.
Are there nearby places of interest close to this Wendy's location?
Yes, nearby places include Chesterfield Crossing shopping center, CVS Beauty pharmacy, and popular dining options like The Habit Burger Grill and Mezeh European/Mediterranean restaurant.
Can customers combine visits to Wendy's with nearby shopping trips?
Absolutely, customers can enjoy a meal at Wendy's before or after shopping at nearby Chesterfield Crossing or CVS Beauty, making it convenient to dine and shop in one trip.
How can nearby dining options complement a visit to Wendy's at Chesterfield?
If you're looking to explore different cuisines, nearby options like The Habit Burger Grill or Mezeh Mediterranean restaurant provide diverse choices close to Wendy's.
How might the proximity of military recruiting centers affect visitors to Wendy's?
Nearby military recruiting centers such as US Air Force Recruiting and Navy Recruiting Station Chesterfield mean that visitors involved with or visiting these facilities can conveniently access Wendy's for dining.