Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Richmond, VA we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Richmond, VA hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.0
1,117 reviews
5 stars
271
4 stars
224
3 stars
162
2 stars
103
1 star
357
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted consistently poor customer service, with staff being rude, inattentive, and unprofessional.
Order Accuracy
Many customers reported issues with incorrect orders, including missing items and wrong food being served.
Food Quality
Feedback indicated that food was often cold, stale, or poorly prepared, leading to dissatisfaction among patrons.
Cleanliness
Several reviews mentioned unsanitary conditions in the dining area and kitchen, contributing to a negative dining experience.
Management Issues
Customers expressed concerns about the lack of effective management, with calls for better training and oversight of staff.
- AAAleshaJan 1, 20261.0Workers need some re-education on customer service and how to properly hold a customer’s lid to their cup. It is not ok to have your fingers all on the inside of the lid.
- JTJ. TuckerDec 16, 20253.0Great chocolate Frosty's. Love being able to swing by and pick up a small treat.
- LMLake MinaDec 15, 20251.0Worst Wendy’s experience ever!! They closed 45 mins early when I asked why,. The manager said “ I GOT SOMEWHERE TO BE” like huh
- VJVee JayDec 6, 20251.0Negative 5. Horrible service, horrible l manager, horrible socalled second manager. Very nonchilant, no urgency, playing around while customers wait. Just bad! And it looks like Wendy's doesn't care either.
- CMClark ManagementNov 11, 20251.0If I could give ZERO stars I would. This place deserves to be shut down. The Drive Thru gave us someone else's order. We had to return from EV charging and explain. Then they gave us the right order made WRONG. Went back for the 3rd time, still wrong and acted like could Not Refund. Trash establishment; had not been to a Wendys in years and will Not be back. Who knew Chesterfield/Midlo Tpke had such a bad location.
Frequently Asked Questions About Wendy's
Is Chesterfield Wendy's still open?
Our apologies, this particular location is temporarily closed. Please check back soon for more updates.
What are the operating hours for the Wendy's Chesterfield location?
Wendy's at 11235 Midlothian Turnpike in Richmond, VA is open daily from 9:00 AM to 12:00 AM, including its drive-through service.
Does this Wendy's location offer drive-through service?
Yes, this Wendy's location provides drive-through service every day from 9:00 AM to midnight.
Can I order Wendy's food online or via a mobile app?
Yes, you can order online at order.wendys.com or through the Wendy's mobile app available on the App Store.
What payment methods are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa as payment options.
Does this Wendy's serve breakfast?
Yes, the Chesterfield Wendy's serves breakfast items including combos, sandwiches, coffee, and sides.
How can customers provide feedback or contact this Wendy's location?
Customers can provide feedback via Wendy's Customer Care through live chat, call 888-624-8140, fill out the Customer Satisfaction Survey with their receipt details, or call the location directly at (804) 404-2134.
Are there nearby places of interest close to this Wendy's location?
Yes, nearby places include Chesterfield Crossing shopping center, CVS Beauty pharmacy, and popular dining options like The Habit Burger Grill and Mezeh European/Mediterranean restaurant.
Can customers combine visits to Wendy's with nearby shopping trips?
Absolutely, customers can enjoy a meal at Wendy's before or after shopping at nearby Chesterfield Crossing or CVS Beauty, making it convenient to dine and shop in one trip.
How can nearby dining options complement a visit to Wendy's at Chesterfield?
If you're looking to explore different cuisines, nearby options like The Habit Burger Grill or Mezeh Mediterranean restaurant provide diverse choices close to Wendy's.
How might the proximity of military recruiting centers affect visitors to Wendy's?
Nearby military recruiting centers such as US Air Force Recruiting and Navy Recruiting Station Chesterfield mean that visitors involved with or visiting these facilities can conveniently access Wendy's for dining.