Business Details
About
Coffee ShopBankATMCapital One
Capital One Cafés are part bank, part café–all in one place. Everyone’s welcome, whether you bank with us or not. Come in for everyday banking and in-person support from Ambassadors. Café ATMs are fee-free for Capital One Checking account holders to get cash, deposit cash or checks, or check their balance. Enjoy world-class coffee from Verve Coffee Roasters and an all-day food menu. Get 50% off handcrafted beverages every day when paying with a Capital One or Discover debit or credit card. Settle in and enjoy free Wi-Fi and comfortable spaces for working, meeting or taking a break. You can even work toward money goals with free-for-everyone financial literacy events and workshops. Capital One N.A., Member FDIC.
Details
- Dine-inAvailable
- DeliveryNot available
- TakeoutAvailable
- Requires appointmentNot available
Location
Hours
Reviews
4.3
167 reviews
5 stars
121
4 stars
14
3 stars
6
2 stars
12
1 star
14
- JBJimJim BeanoDec 28, 20251.0Capital Zero Value Café!!! My god you get next to nothing for your money here! Go to Starbucks if you want to pay Starbucks prices! Now everyone thinks they deserve $5 for teensy tiny cup of hot chocolate and an extra $1 for a spritz of whipped cream!!!!
- AAAnneDec 22, 20252.0There is a “no public bathroom” sign. Folks, is this equivalent to a restroom is for customers only sign, or is this a step further, meaning, restroom is for employees only? Well don’t worry because they have an intense, mustachioed man who’s on the lookout for you to let you know, once you’ve purchased things of course, that you’re sorely misled. When most see no public restroom signs they think they imply the store has a restroom that one is allowed to use if they buy something. SB locations have these signs, implying customers can use the bathrooms with codes from the receipt, they are paying and can use the bathroom. Others who do not pay, cannot. This place has food and drink and sit down area, so they need to rephrase the sign to say “no bathrooms”, instead of “no public bathrooms” since most places offering food and drink have bathrooms. This would prevent lots of confusion, but they probably won’t rephrase it because they’ll lose most of their customers which are people thinking if they buy some of the bad food/drink here, or are capital one users, that they are a customer who could use a bathroom. We know your work set up most likely has a bathroom for employees, like all stores with human workers, but hinting at the bathroom is strange, it almost implies come buy something, use the bank, and you MAY get to use it. The intense, mustachioed man’s job is to tell people “we have no bathroom” after watching confused customers wander to a strange, mysterious banking area that is allegedly the whole point of this place but which you will be questioned about going to…what about save money on that guy’s salary and just make your signs clearer? The whole place is confusing, neither the banking nor service is done well.
- JBJacqueline BustamanteNov 3, 20255.0My experience at this café was quite pleasant. It had a very nice, clean atmosphere, and the service was good. Although they do not have a wide menu to choose from, the few things they offer are visually appealing and made with fresh ingredients. This sandwich—it's the one with avocado—was delicious, and the hot chocolate was very good as well. In addition to that, I was able to consult some accounts at Capital One and get help with what I needed to know about my account. I was able to enjoy a pleasant time there.
- ASAllan SidellNov 3, 20255.0Excellent experience an very friendly staff.
- MPMJ PiaOct 21, 20255.0Imagine my surprise when I came across the Capital One Café and the sign that said half off drinks if you have a Capital One card! Sold! I was able to get a delicious latte for my drive home. The lovely employees were super nice. There are several positively-worded signs in case you have any questions Capital One services.
Frequently Asked Questions About Capital One Café
What is a Capital One Café?
A Capital One Café is part bank, part café–all in one convenient and welcoming space. Come in for everyday banking, in-person support from Ambassadors and handcrafted beverages from Verve Coffee Roasters. The Café offers free WiFi and cozy seating for all, plus most of our locations have extended and weekend hours. You can even work toward your money goals with free events, workshops and one-on-one Money & Life mentoring. Visit any of our 60+ locations nationwide whether you bank with us or not. Everyone’s welcome.
Can I come to a Capital One Café if I’m not a customer?
Whether you bank with us or not, everyone is welcome to come in for coffee, relax and recharge at our 55+ Cafés across the nation. Every Capital One Café location is truly a community space that offers both financial and social events to support your everyday well-being.
Will you try to sell me something at a Capital One Café?
No. Café Ambassadors are there to support you, not sell you. If you do have questions about products or services, they’re happy to answer them, but you can expect a sales free environment in all Capital One Cafés.
What can you do at a Capital One Café?
Get in-person support for your banking questions from our friendly Ambassadors all while enjoying your favorite beverage, an all-day food menu and comfortable spaces for working or taking a break. Open an account and explore other products and services in a no-pressure environment. Or, enjoy free-for-everyone programs and events to support your financial growth. The choice is yours.
Do Capital One Cafés have food or just coffee?
Yes, there’s a variety of food and beverages served at the Capital One Café.
Featuring craft coffee and a full-service coffee bar from Verve Coffee Roasters [https://www.vervecoffee.com/], teas and more, the Café is your new favorite “coffee spot.” The food menu features breakfast, lunch, snacks, and to-go items to keep you full while you sit and work or if you’re just stopping in for a quick bite.
Do Capital One Customers get perks at the Café?
Yes. While everyone can take advantage of all the things that Cafés have to offer whether you bank with us or not, Capital One customers can get 50% off handcrafed beverages every day when using a Capital One debit or credit card. Account holders of any Capital One product (18+ years of age or older) can reserve semi-private nooks available within almost every Café.
Can I open an account at Capital One Café?
Yes, through our self-service option, you can apply to open an account at a Capital One Café. Chat with a Café Ambassador and they can help you get set up.
How do I bank at a Capital One Café?
Capital One Cafés offer a modernized, friendly approach to banking that provides a low pressure way to get support. While we don’t have traditional bank tellers in our Cafés, customers can use our self-service options to get everyday banking done., even on the weekend. Ambassadors are on hand to assist you along the way with your banking questions, and can even help you apply for an account. Capital One Checking account holders can use Café ATMs fee-free to check their balance, deposit or withdraw cash, make credit card payments and more. Come in for everyday banking–stay to enjoy a handcrafted beverage. You can also:
- Replace, reissue or activate your debit card
- Lock and unlock your debit card
- Change your debit card PIN
- Receive sign-in support
- Update account information like your address, phone number and email address
- Place or remove a stop payment on a check or ACH
- Request duplicate tax forms be mailed to you
- Order a checkbook
Are there ATMs at a Capital One Café?
Yes, there are self-service ATMs available at all Cafés that are fee-free to Capital One customers. You can use them to deposit cash, deposit checks, pay your credit card bill and more. Not a customer? There’s a small fee to use the ATMs.
Can you reserve space at the Café?
Account holders (18+) can reserve a nook—a private workspace with tables and outlets—when they’re in the Café or from their Capital One mobile app. When in the Café, visitors can scan the QR code on the door of the nook to access the reservation portal to complete their booking. As of December 2024, account holders can make reservations in the Capital One mobile app by searching for their preferred Café, viewing the details of that Café and selecting "Reserve a Nook" to access the reservation portal.
What is a Capital One Café?
A Capital One Café combines a bank and café in one welcoming space offering everyday banking, in-person Ambassador support, handcrafted Verve Coffee Roasters beverages, free WiFi, cozy seating, and free financial events. Everyone's welcome, whether you bank with them or not.
Can I visit the Capital One Café if I'm not a customer?
Yes, everyone is welcome to visit Capital One Café to enjoy coffee, relax, and participate in financial and social events, regardless of whether they bank with Capital One.
Will Capital One Café Ambassadors try to sell me products?
No, Café Ambassadors provide support and answer questions without trying to sell products, ensuring a sales-free environment.
What services are available at the Capital One Café in Short Pump?
Services include everyday banking support, self-service options, fee-free ATMs for Capital One customers, handcrafted coffee and food from Verve Coffee Roasters, free WiFi, comfortable seating, and free financial workshops and events.
What food and beverages can I find at the Capital One Café?
The Café offers handcrafted coffee, teas, espresso drinks, a full food menu with breakfast, lunch, snacks, small plates, pastries, and prepared food—all available for dine-in or takeout.
Are there any perks for Capital One customers at the Café?
Yes, Capital One customers get 50% off handcrafted beverages daily when paying with a Capital One or Discover card and can reserve semi-private nooks for working within the Café.
What are the Capital One Café's operating hours in Short Pump?
The Café is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sundays from 11:00 AM to 6:00 PM.
How can I get to Capital One Café if I'm visiting nearby stores like ALEX AND ANI or Saucony?
Capital One Café is located nearby ALEX AND ANI and Saucony, making it convenient to stop by for banking or coffee before or after shopping at these popular stores in Short Pump.
What nearby shopping options are available around Capital One Café in Short Pump?
Nearby shopping includes jewelry at ALEX AND ANI, footwear at Saucony and Chacos, furniture at Lovesac, clothing at Buckle and Soft Surroundings, and specialty stores like Godiva Chocolatier and Francesca's Collection.
Are there entertainment options close to Capital One Café in Short Pump?
Yes, visitors can enjoy the Funny Bone Comedy Club nearby, which offers comedy shows and dining, a great choice for entertainment before or after visiting the Café.