McDonald's

3.4
2068 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
745 Newtown Rd, Norfolk, VA
23502, United States

Hours

Reviews

3.4
2,068 reviews
5 stars
712
4 stars
406
3 stars
344
2 stars
182
1 star
424

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and rude staff interactions, leading to dissatisfaction.

Food Quality

While some customers enjoyed hot and fresh food, many complained about receiving cold or stale items, and missing components in their orders.

Cleanliness

The cleanliness of the restaurant was inconsistent, with some reviews noting a clean atmosphere while others reported dirty conditions.

Customer Service

There were mixed reviews on customer service, with some praising friendly staff while others highlighted unprofessional behavior and lack of acknowledgment.

Pricing Concerns

Several customers expressed dissatisfaction with high prices compared to other locations, particularly for the quality of food received.
  • RW
    Renee Wesby
    3 days ago
    1.0
    horrible customer serv was in line this moening to get mt steak egg mcmuffin twice they got it wrong pulled me to the third window the older lady finally after 15 mins gave me my order and it was still wrong, the young lady told her it was wrong the 1st time but she diddnt listen i came bk home and still had it wrong put ham on mt steak im allergic to port i bit into it thank god i didnt have an allergic reaction otr i would have sewed mcdonalds and the one that was involved
  • MJ
    Michele Johnson
    Nov 6, 2025
    5.0
    It’s McDonalds lol. Typical food, service, etc
  • VA
    Vicki Adkins
    Oct 30, 2025
    1.0
    Ordered online at 10pm. Paid for it online. Went to drive thru to pick it up. Arrived at drive thru at 10:07pm. Sat in drive thru line for 10 minutes. When I got to the speaker (at 10:17pm) I was was told they were closing at 10:30pm and refused to make my order. Took my money but would not make my food. I was told to cancel my order. VERY UNETHICAL. I will not be returning to this location And I will be posting my awful experience all over social media so everyone knows how awful and unethical this place is.
  • LB
    Lex Ball
    Oct 20, 2025
    5.0
    My lady at the first window that sounds like a robot is an absolute saint. I thought she was a legit robot taking my order until I got to the window and heard her taking somebody else’s order. She is always a pleasure to interact with. And always very uplifting. Keep doing your thing girl!
  • AW
    Angela Wolfe
    Oct 13, 2025
    2.0
    Ordered a mocha frappe...sumn simple... I stood there and watched 3 people standing there waiting for one person to make food ... They laughed chatted etc while I'm at the register just standing there ...one employee Indian lady I think not sure but had her hand all in her shirt untucked scratching her back with her bare hands her work uniform looked like it need to be washed... And few minutes later after I watched her scratch all up on her skin n back n watched her touch peoples food n bag then walked over to me n said what are u waiting for I said my frappe I already paid she makes a smirk n walks off goes behind wall makes the drink n comes n sets it far away from me on the counter n says it's right der like really u working that hard laughing n talking n scratching her sweaty body n not washing her hands that u couldn't hand me my order... Which I refused to drink cause she didn't wash her nasty hands after being on the front line in front of customers doing what she wasn't supposed to do the white manager or employee a lady then gets rude with me cause I said I don't want what she touched... So now two employees are acting in a rude n disgusting manner it was uncalled for and they both should know better n do better I am and have been a manager in restaurant all my life and no this is unacceptable service ..rude and disgusting behavior I could see from a child but 2 grown adults unacceptable next time I'll record it oh and by the way..this mcds for a small frappe it is 440 before tax for a smalllllll.... The other mcds around the corner about 1 n half miles away the small is only 2 dollars ... The med n large are more than what's priced at other mcds too may I suggest y'all go to a different one because this one is over priced and needs proper training on hospitality and health hazards...

Frequently Asked Questions About McDonald's

What are the opening hours for dine-in at McDonald's located at 745 Newtown Rd, Norfolk, VA?

The dine-in hours are from 5:00 AM to 11:00 PM every day of the week.

Is McDonald's at 745 Newtown Rd open for delivery 24/7?

Yes, delivery is available 24 hours a day, 7 days a week.