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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported extremely long wait times in both the drive-thru and inside the restaurant, often exceeding 20-30 minutes.
Order Accuracy
Many reviews highlighted issues with incorrect orders, including missing items and wrong food being served.
Food Quality
Numerous complaints were made about cold, stale, or improperly cooked food, including raw burgers and soggy fries.
Customer Service
Several customers experienced rude or unhelpful staff, with reports of poor handling of complaints and lack of professionalism.
Cleanliness
Multiple reviews mentioned unsanitary conditions, including dirty floors and unclean dining areas.
KD
Kevin Dodson
1 day ago
2.0
Waited in drive-thru for around 20 minutes for our online order and still got told to pull forward into the waiting spot, the fries were still somehow cold and unsalted, their ice cream machine was not working, and they had trouble verifying we ordered what we ordered. We were the only ones in the line...
NN
Nichole
5 days ago
1.0
Got a sausage gravy combo and both items where ice cold. The hash brown looked as if it was under looked and the gravy was like it came from a refrigerator. It was so cold. The biscuit was hard and unappetizing.
KK
Katie KW
Nov 2, 2025
1.0
First time going to this location. Used the app, we were told to pull to the first drive through spot. We proceeded to sit there for well over 30 minutes totally forgotten.
The poor food runner was overwhelmed. He asked several times if different orders were ours. We watched at least 9 or so other cars told to park or pull farward get their food before us that ordered after us. I finally was able to flag him down and tell him a 4th time what we ordered and how long we'd been sitting there.
A manager should have been the one to bring us our food an apologize for the wait, instead they sent this already overwhelmed kid back out. No apology, no attempt to make it right from management. The icing on the cake is that the nuggets we waited nearly 40 minutes for tasted off when we got home. If McDonalds wasnt more expensive now I would just roll with it and say, "well, its just McDonalds" but if you're going to charge more I need to do better. Its the closest one to my house and I will not be back.
I already reported this on the McDonalds website as the other robotic suggestions to the other bad reviews has suggested. I doubt anything will change since there are so many other bad reviews for such a long span of time.
YA
Yoan Alemán
Oct 31, 2025
1.0
This place sucks I placed my order through the app they delivered my order incomplete, I waited almost 1h for what was missing from my order and it never arrived, I got tired of waiting and for the sake of my health I left.
JA
Jonathan Arthur
Oct 31, 2025
1.0
Used the kiosk to order and enter the number for the table as the kiosk said the kiosk did not provide a receipt waited 30 minutes and went to ask about my order was told it was sitting on the takeout counter and everything was cold. They did remake the order but the food was terrible.
What are the regular operating hours of McDonald's in Madison Heights, VA?
McDonald's in Madison Heights is open from 5:00 AM to 12:00 AM Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.
What are the drive-thru hours at this McDonald's location?
The drive-thru is open from 5:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.
Can I get delivery from McDonald's in Madison Heights?
Yes, delivery is available daily from 5:00 AM to 10:30 PM Monday through Saturday and from 6:00 AM to 10:30 PM on Sunday.
What delivery services does this McDonald's offer?
This location offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Is there a mobile app for ordering food from this McDonald's?
Yes, you can order through the McDonald's App available on both the Apple App Store and Google Play Store.
Does this McDonald's location have a drive-thru?
Yes, this McDonald's has a drive-thru service available for convenient ordering.
What nearby fast food options are available around McDonald's in Madison Heights?
Nearby fast food options include Dairy Queen Grill & Chill, Wendy's, and Taco Bell, providing customers with a variety of dining choices.
What automotive services are available near McDonald's?
Nearby automotive services include Meineke Car Care Center, Chrome Auto Repair, O'Reilly Auto Parts, and Advantage Tire and Service Inc for repairs, maintenance, and parts.
Are there nearby hotels convenient for visitors to McDonald's in Madison Heights?
Yes, nearby hotels include Americas Best Value Inn - Lynchburg/Madison Heights and Red Roof Inn, ideal for visitors looking to stay close by.