Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.6
535 reviews
5 stars
180
4 stars
134
3 stars
99
2 stars
49
1 star
73
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported receiving cold or improperly prepared food, including cold fries and missing items from orders.
Service Issues
Numerous reviews highlighted slow service, long wait times, and frequent order mistakes, leading to customer frustration.
Cleanliness
Several customers noted unsanitary conditions in the dining area and restrooms, with complaints about dirty surfaces and sticky floors.
Staff Attitude
While some reviews praised friendly staff, others reported rude service and lack of attention from employees.
Management Concerns
Multiple reviews suggested a need for better management and staffing, citing issues with order accuracy and overall restaurant operations.
- SRSusan RobeyDec 31, 20251.0My taco salad was pretty much a plate of lettuce with about 5 pieces of shredded cheese. Nothing else!!!!!! My door dash delivery girl heard them all talking about what they didn't have for my salad.
- SNSlam NewtonDec 8, 20251.0Just paid 10 dollars for a supposed "baconator" that had 1 piece of bacon broken into 4 tiny pieces.
- JPJohn PlumNov 23, 20251.0Worst meal I have ever had at a Wendy's. Service was slow
- CCCris CochranSep 25, 20255.0One of the better Wendy's, always fresh.
- NNNewellSep 22, 20255.0Great chicken wrap
Frequently Asked Questions About Wendy's
Is Nelson St Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for Wendy's at 531 E. Nelson Street?
Wendy's at 531 E. Nelson Street is open daily from 9:00 AM to midnight, including the drive-through service.
Does this Wendy's location serve breakfast?
Yes, the Wendy's at 531 E. Nelson Street serves breakfast, including breakfast combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Can I order Wendy's food online or via mobile app?
Yes, you can order Wendy's food online at https://order.wendys.com or through the Wendy's mobile app available on the Apple App Store.
Does Wendy's at 531 E. Nelson Street have drive-thru and dine-in options?
Yes, this Wendy's offers dine-in, drive-thru, takeout, and delivery options where available.
What payment methods are accepted at this Wendy's location?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa as payment options.
How can I provide feedback or contact Wendy's at this location?
You can contact Wendy's customer care through live chat or phone at 888-624-8140. For direct contact to this location, call (540) 463-5005. Feedback can also be submitted via their Customer Satisfaction Survey online.
Where can I find Wendy's menu, nutrition, and allergen information?
Menu pricing and nutrition details are available at https://order.wendys.com and on the Wendy's mobile app. Nutrition and allergen info is accessible under each menu item.
Are there other fast food restaurants near Wendy's at 531 E. Nelson Street?
Yes, nearby fast food options include Arby's, Cook Out, and KFC, among others, providing a variety of dining choices close to Wendy's.
What nearby amenities can I visit before or after dining at Wendy's?
Near Wendy's, you can visit Lexington Frank's Pizza and Subs for Italian food, Buddies True Value Hardware for retail shopping, and UPS Access Point for postal services.
How can nearby transit or services help me access Wendy's at 531 E. Nelson Street?
Nearby services like Truist bank and Redbox rental kiosks can assist with your errands, while close locations like Dollar General and CVS Pharmacy make Wendy's a convenient stop within a busy day.