McDonald's

3.6
1010 reviews
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Business Details

1158 E Main Street, Lebanon, VA
24266, United States
(276) 889-3726
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1158 E Main Street, Lebanon, VA
24266, United States

Hours

Reviews

3.6
1,010 reviews
5 stars
364
4 stars
232
3 stars
208
2 stars
60
1 star
146

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for food, often exceeding 20 minutes, especially during evening shifts.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong food preparation.

Customer Service

Feedback indicated a lack of professionalism and friendliness among staff, particularly during busy hours.

Food Quality

While some customers received fresh and hot food, others reported cold items and poor food preparation.

Management Issues

Several reviews pointed to poor management practices, including disorganization and inadequate staff training.
  • JP
    John Perry
    Nov 16, 2025
    1.0
    Bad … please don’t go to long of a wait
  • CB
    Crissy Bebber
    Nov 9, 2025
    1.0
    My kids just had to sit in the drive thru for 45 mins for 2 burgers, large fry and 2 large drinks. One employee had on pajama pants on instead of the pants that should go with his uniform. The kitchen looked awful. The manager Dreama is super rude and our order was wrong.
  • SS
    Savannah Stevens
    Nov 9, 2025
    1.0
    First of all, we came to get our food, around 1pm Sunday November 9th. We sat in the packing lot for 40 minutes while every other person in drive through went and got their food. When my father went in to get our food he got it and 2 fries were missing and so was his food. He went back in there and the manager at the time (who said they bagged the food) said that if we have an issue with how they bad the food they need to go somewhere else. They gave us really horrible service and I hope something is done about the manager who clearly can’t manage bagging food properly and is disgusting rude to the customers.
  • RB
    Rebecca Bryant
    Nov 6, 2025
    4.0
    Great coffee,fast drive thru with app. Fries are great fast food that kids love
  • AS
    Ashley Shortridge
    Nov 3, 2025
    2.0
    Food is always wrong in one way or another, always have to pull into a spot and food is never hot. Last time was worse but I just figured they were having a bad day. Last time we waited 30 minutes. They gave our food to the wrong car. One order was completely forgot about. The other was wrong. Overall just not a great experience multiple times now sadly.
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Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in Lebanon, VA?

McDonald's in Lebanon, VA is open daily from 5:00 AM to midnight.

When is the drive-thru service available at this McDonald's location?

The drive-thru is open every day from 5:00 AM to midnight.