Smashburger

3.8
835 reviews

About

Burger JointRestaurantIce Cream ShopChicken RestaurantAmerican RestaurantFast Food Restaurant
Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Smashburger
2027 Von Schilling Dr., Hampton, VA
23666, United States

Hours

Reviews

3.9
773 reviews
5 stars
366
4 stars
174
3 stars
84
2 stars
50
1 star
99

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on staff friendliness; some customers reported rude service while others praised helpful staff.

Food Quality

Food quality is inconsistent; some enjoyed the burgers and fries, while others found them greasy or over-seasoned.

Cleanliness

The restaurant is generally reported as clean, but some customers noted dirty floors and unsanitary conditions.

Pricing

Many customers felt the prices were too high for the quality and portion sizes of the food.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.
  • SA
    Savannah Abshire
    Nov 2, 2025
    2.0
    They were out of scorchin’ items, told us they made the last shake at 2pm, and also had no diet coke left in the machine… Service was subpar. Food was eh. Lots of little issues adding up.
  • HN
    Heidy Nunez
    Oct 24, 2025
    5.0
    Micheal great honestly wonderful customer service. Organization of menu east to understand. Clean environment. Over all great restaurants no complaints.
  • CV
    Carson Vaughan
    Oct 23, 2025
    1.0
    I went to the restaurant at 1 PM for lunch, intending to make a purchase that would be about $33 in total. I pay with a $50 bill and am told that they "don't have change for a 50." In the middle of lunch rush, they have a 20 in the register, they're refusing service for no reason.
  • DY
    Dulce Yasay-Tadaya
    Oct 18, 2025
    4.0
    This Smashburger restaurant has a pleasant ambiance. The staff are busy but courteous. The chili dog has a slightly salty flavor, but the burger and fries are enjoyable. Overall, it provides a satisfactory experience.
  • SP
    Susan Pacheco
    Oct 11, 2025
    3.0
    Food is usually good here. But the person taking the order gave is regular fries instead of loaded fries. Mistakes happen but when asked to have it rectified they told us we had to then pay for the condiments to put on it. There mistake and i have to pay? What is that

Frequently Asked Questions About Smashburger

What type of food does Smashburger offer?

Smashburger offers handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.

What are the operating hours for Smashburger?

Smashburger is open from 11:00 AM to 8:00 PM Monday through Thursday and Sunday, and from 11:00 AM to 9:00 PM on Friday and Saturday.