Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,364 reviews
5 stars
482
4 stars
305
3 stars
224
2 stars
102
1 star
251
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times, often exceeding 20 minutes, especially in the drive-thru.
Order Accuracy
Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.
Staff Attitude
Feedback varied on staff demeanor, with some praising individual employees for their friendliness while others noted rudeness and lack of professionalism.
Food Quality
The quality of food received mixed reviews, with complaints about cold or poorly prepared items, but some customers enjoyed their meals.
Cleanliness
Several customers mentioned unsanitary conditions, particularly in the bathrooms, impacting their overall experience.
- ZGZack Grantham4 days ago1.0Would give no stars.. customer service horrible. Anytime you use your app points for a free item they ironically can never find the order and will blame you say it was your fault and dont tell you why or however tho you have confirmation number. Managers there are a joke and a fraud billion doller company prices always going up but quality ALWAYS GOES DOWN SOMEHOW. do not go to this location go to ANY OTHER LOCATION IM THE WORLD DO NOT GO HERE
- RYRoland YoungNov 10, 20255.0Everything here is great. Keep it up!!!
- DBDeanna Rachel Bobiwsky-HilpNov 8, 20255.0The app accidentally ordered here and I got to meet a wonderful staff who helped fix the error and get me some food (A tasty Fish Filet Medium Meal) before my drive. I appreciate all of them and wish I had gotten their names. They were very quick and efficient.
- ABAsh BurnleyNov 6, 20251.0This is NOT a 24-hour McDonalds. Arrived at 12:30am on a Thursday and drive thru was not operational. Screens dark, no one responds. Don't waste your gas or time thinking it's open. I will always read mcdonalds reviews before going now since this is not a new problem for this location.
- HNHeather NicoleOct 25, 20251.0The night crew is so slow, consistently. Why does it take 30 minutes to sit in the drive thru? Not just a fluke, its EVERY time.
Frequently Asked Questions About McDonald's
What are the regular dining hours for McDonald's at 9751 W Broad St, Glen Allen, VA?
McDonald's is open from 6:00 AM to 11:00 PM Monday through Wednesday and Sunday. On Thursday, Friday, and Saturday, it is open 24 hours.
During what hours is the drive-thru service available at this McDonald's location?
Drive-thru hours are from 5:30 AM to midnight Monday through Wednesday and Sunday. It remains open 24 hours on Thursday, Friday, and Saturday.
Can I get delivery from this McDonald's location, and what are the delivery hours?
Yes, delivery is available daily. Delivery hours are generally from 5:30 AM to 11:30 PM Monday through Wednesday, extended to midnight or later on other days.
What ordering options are available at this McDonald's?
You can order via the McDonald's app on iOS and Android, use curbside pickup, same-day delivery, no-contact delivery, or visit the drive-thru.
What payment methods does the McDonald's at 9751 W Broad St accept?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Is there free WiFi available at this McDonald's location?
Yes, free WiFi is available for customers.
What nearby places can I visit before or after dining at McDonald's on W Broad St?
You can check out the Westpark Shopping Center for some shopping, or visit Planet Fitness if you're interested in a workout. For other dining options, ZENSHI Handcrafted Sushi and Marco's Pizza are close by.
How can nearby transit or location points help me find McDonald's on W Broad St?
McDonald's is located near familiar landmarks like the Bank of America and Wells Fargo Advisors, which can help you identify the area if you're navigating locally.
Are there other fast food options near McDonald's at 9751 W Broad St?
Yes, near McDonald's you can find Blimpie, offering additional fast food choices in the area.
Does McDonald's offer any rewards or loyalty programs?
Yes, McDonald's offers MyMcDonald's Rewards where you can earn points for free food.