McDonald's

3.3
874 reviews
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Business Details

11311 Nuckols Rd, Glen Allen, VA
23059, United States
(804) 346-8744
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11311 Nuckols Rd, Glen Allen, VA
23059, United States

Hours

Reviews

3.3
874 reviews
5 stars
280
4 stars
193
3 stars
140
2 stars
72
1 star
189

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported consistent issues with incorrect orders and missing items.

Customer Service

Feedback highlighted a mix of friendly service and rude interactions, with several customers noting unprofessional behavior from staff.

Speed of Service

Numerous reviews mentioned slow service, particularly in the drive-thru, with long wait times reported.

Cleanliness

Several customers expressed concerns about the cleanliness of the location, including dirty bathrooms and unkempt dining areas.

Food Quality

There were complaints about food quality, including cold items and poorly prepared meals, alongside some positive remarks about specific menu items.
  • RM
    reidasfugas murilo
    3 days ago
    1.0
    Me and my friends get there and a girl quick me and my friends out and say you ban from McDonald’s and she call 2 people to hit me and my grinds we are 15 years old we did nothing for she get mad.
  • HF
    Hunter Fifer
    5 days ago
    2.0
    I’ve gotten food faster at sitdown restaurants
  • DP
    Dianne Paciocco
    Nov 12, 2025
    1.0
    Absolutely horrible service todsyon November 12 at2:45. It took 15 minutes to get my order and the order was wrong 3x’s. The rude lady that just returned to the store and was working in the back yelled I put my order in wrong. I have ordered the same meal every week for a year do I would find it hard to believe I would input my order incorrectly. Other people got the incorrect food also. Tables dirty. Drive in backed up.
  • MO
    Mary Sue Orpe
    Oct 29, 2025
    1.0
    They literally have gotten my order wrong every single time I've been here but today leaving out a THIRD of my order made me crash out😭 Why do you have so much hate in your heart (photo of my missing snack wrap included)
  • B2
    Blade 22
    Oct 24, 2025
    1.0
    I stood there 10 minutes before they acknowledged that I had ordered a coffee. The employees were having a great time though chatting and horsing around. One was licking the spilled cool whip off of his fingers as he carried someone's icecream around. Then they didn't have any coffee (9am) and had to make a pot... another 5-10 minutes.
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Frequently Asked Questions About McDonald's

What are the operating hours for in-store dining at McDonald's on Nuckols Rd?

McDonald's at 11311 Nuckols Rd is open daily from 6:00 AM to 11:00 PM for in-store dining.

When can I use the drive-thru service at this McDonald's location?

The drive-thru is available every day from 6:00 AM to 11:00 PM at McDonald's on Nuckols Rd.