McDonald's

3.3
877 reviews
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Business Details

11311 Nuckols Rd, Glen Allen, VA
23059, United States
(804) 346-8744
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11311 Nuckols Rd, Glen Allen, VA
23059, United States

Hours

Reviews

3.3
877 reviews
5 stars
280
4 stars
194
3 stars
141
2 stars
72
1 star
190

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Cleanliness

Multiple reviews highlighted dirty conditions in the restaurant, including unclean tables and bathrooms.

Order Accuracy

A significant number of customers experienced issues with incorrect orders, missing items, and poor food quality.

Staff Attitude

Several reviews mentioned unprofessional behavior from staff, including dismissive attitudes and lack of customer care.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their excellent service and noted positive experiences.
  • IM
    Iskinder Mekonnen
    Dec 2, 2025
    5.0
    Outstanding service! I came back through the drive-thru because I thought I had accidentally left my credit card with the cashier. The staff was so kind and patient, and the manager even took the time to review and download the security footage to show me that I had actually taken my card back. They treated me with complete professionalism and care throughout the whole situation. Truly above and beyond customer service!
  • RM
    reidasfugas murilo
    Nov 21, 2025
    1.0
    Me and my friends get there and a girl quick me and my friends out and say you ban from McDonald’s and she call 2 people to hit me and my grinds we are 15 years old we did nothing for she get mad.
  • HF
    Hunter Fifer
    Nov 19, 2025
    2.0
    I’ve gotten food faster at sitdown restaurants
  • DP
    Dianne Paciocco
    Nov 12, 2025
    1.0
    Absolutely horrible service todsyon November 12 at2:45. It took 15 minutes to get my order and the order was wrong 3x’s. The rude lady that just returned to the store and was working in the back yelled I put my order in wrong. I have ordered the same meal every week for a year do I would find it hard to believe I would input my order incorrectly. Other people got the incorrect food also. Tables dirty. Drive in backed up.
  • MO
    Mary Sue Orpe
    Oct 29, 2025
    1.0
    They literally have gotten my order wrong every single time I've been here but today leaving out a THIRD of my order made me crash out😭 Why do you have so much hate in your heart (photo of my missing snack wrap included)
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Frequently Asked Questions About McDonald's

What are the operating hours for in-store dining at McDonald's on Nuckols Rd?

McDonald's at 11311 Nuckols Rd is open daily from 6:00 AM to 11:00 PM for in-store dining.

When can I use the drive-thru service at this McDonald's location?

The drive-thru is available every day from 6:00 AM to 11:00 PM at McDonald's on Nuckols Rd.