McDonald's

3.6
907 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
13003 Lee Jackson Memorial Highway, Fairfax, VA
22033, United States

Hours

Reviews

3.6
907 reviews
5 stars
386
4 stars
179
3 stars
106
2 stars
71
1 star
165

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unhelpful staff, with many experiences highlighting poor customer service and lack of attention.

Food Quality

Numerous reviews mentioned issues with food quality, including cold, undercooked, or incorrect orders, leading to dissatisfaction.

Cleanliness

Several customers noted that the restaurant was dirty, with complaints about unsanitary conditions in the dining area and restrooms.

Order Accuracy

Many customers experienced problems with incorrect orders, missing items, and issues with mobile app orders not being fulfilled.

Positive Staff Interactions

Despite the negative feedback, some reviews praised specific staff members for their friendliness and helpfulness, indicating that service can vary.
  • IW
    Ish Walker
    Nov 5, 2025
    1.0
    This McDonald's sucks.
  • CP
    C. Pineiro
    Nov 3, 2025
    5.0
    Lunch time quick service thru drive ..
  • LD
    Lo Que Los Demás No Dicen
    Oct 30, 2025
    1.0
    I bought all my large products to get my Monopoly stickers, but the large chips and large soda didn't have them on, so I proceeded to ask if they didn't have them, as they're supposed to give them out, and their answer was that they didn't have them and they don't even notify you so you don't waste your time looking for products they no longer carry, even though the offer is still valid.
  • UD
    Uğur Durmaz
    Oct 28, 2025
    1.0
    Tonight, around 1:10 a.m., I went to McDonald’s and was really disappointed. The fries were ice cold, and my Big Mac meal had only one patty inside! Such careless service is unacceptable. After this experience, I definitely wouldn’t recommend this place to anyone.
  • BA
    Brian Abinader
    Oct 24, 2025
    3.0
    Never has Monopoly game pieces . If you're interested in playing the game you have to find a different location no fun!

Frequently Asked Questions About McDonald's

What are the McDonald's dine-in hours at 13003 Lee Jackson Memorial Highway, Fairfax, VA?

Dine-in is available daily from 5:00 AM to 11:00 PM.

When can I use the drive-thru service at this McDonald's location?

The drive-thru is open Monday to Wednesday from 4:30 AM to 2:00 AM, Thursday until 4:00 AM, Friday and Saturday 24 hours, and Sunday from 4:00 AM to 2:00 AM.