McDonald's

3.3
1435 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
12700 Shops Ln, Fairfax, VA
22033, United States

Hours

Reviews

3.3
1,430 reviews
5 stars
488
4 stars
270
3 stars
235
2 stars
93
1 star
344

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional staff, with many customers feeling ignored or mistreated.

Order Accuracy

A significant number of customers reported issues with incorrect or incomplete orders, often requiring them to double-check their bags before leaving.

Slow Service

Many customers experienced long wait times, both in-store and at the drive-thru, leading to frustration.

Food Quality

Feedback on food quality was mixed, with some items being described as cold or poorly prepared, while others were satisfactory.
  • AA
    Ahmed Ahmed
    3 days ago
    1.0
    I went to the McDonald’s expecting regular McDonald’s food I was met with a really Rude lady and then I asked for the manager and he took 20 mins to come and when he did he rudely threw the food in my face. And then they sent us to parking for the food and when we got it it was raw inside never coming again
  • SB
    Scott Blash
    4 days ago
    5.0
    Love this McDonald's. Food, service and atmosphere was nice 👍
  • NK
    Nancy K
    6 days ago
    1.0
    This is meant to be a "deluxe" chicken sandwich but yall put barely any lettuce on my damn burger ??
  • SS
    SA
    Dec 26, 2025
    1.0
    This branch used to be my favorite, but today it became one of the worst experiences I’ve had. I placed my order and told the cashier not to add ice, and he said okay. When I went to pick up my order, the manager spoke to me in a very rude and unprofessional way. I expected the manager to support the customer, not act aggressively. I hope McDonald’s management pays more attention to how employees treat customers and also makes sure employees are treated and paid fairly, because the way I was treated today was not acceptable.
  • AK
    Alex Kenworthy
    Dec 26, 2025
    1.0
    Tried to order with daily 20% off coupon in app but it would not work at store. The manager said "oh well try tomorrow."

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's in Fairfax, VA?

McDonald's in Fairfax is open daily from 6:00 AM to 10:00 PM.

Does this McDonald's location offer drive-thru service?

Yes, this location has a drive-thru open from 4:30 AM to 1:00 AM Monday through Saturday and until midnight on Sunday.