Customer service experiences are mixed, with some praising friendly staff while others report rudeness and slow service.
Food Quality
The food, particularly the empanadas and Cuban sandwiches, receives positive feedback, though some customers find inconsistencies in taste and preparation.
Coffee Experience
The coffee is generally well-received, with many customers enjoying its quality, but there are complaints about it being overpriced and occasionally not meeting expectations.
Atmosphere
The shop has a cozy and vibrant atmosphere, though some customers mention it can feel cramped and have cleanliness concerns.
Pricing Transparency
Customers express frustration over hidden fees and pricing practices that lack transparency.
KD
Kati Droganov
Nov 5, 2025
5.0
My family and I go here at least twice a week and never had a bad experience. The staff is unbelievably kind and friendly. The coffee is one of the best in the DMV.
NW
Nancy Walker
Nov 4, 2025
5.0
Ordered Cuban sandwiches to go. Ready on time. Delicious!
CA
Catherine Algeri
Oct 30, 2025
5.0
The chicken empanadas are amazing!
CS
Colton Simmons
Oct 11, 2025
5.0
(Breakfast review only) We popped in here because Maman was packed and dang we were pleasantly surprised how amazing the ham, egg and cheese breakfast sandwich was as well as the beef empenada (super buttery flakey crust). They were a bit understaffed so it took a minute, but overall this place is a solid option for a quick grab n go coffee + breakfast option that’s not just sweet pastries.
WM
Wendy M.
Oct 5, 2025
4.0
Stopped by the Colada Shop in Mosaic District on a recent Saturday afternoon to grab cold drink and was pleasantly surprised at the setup. This location is next to, but almost an extension to another store with an entrance between the two places.
There’s a vibrant, wall-sized mural on the wall and it’s like you walked into a tropical bar/cafe/coffee shop with the vibes, food, music, decor & art.
There’s counter seating, a small seating area and small bar seating packed into this location. There’s also some patio seating, weather permitting.
While it can feel a little cramped, I’d go back for a their hora feliz aka happy hour everyday from 4p-8p, or to try their seasonal special bites and sips.
There’s even Colada Shop merch including coffee for the coffee lovers.