Pizza Hut

3.6
338 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 2628 Taylor Rd in Chesapeake, VA. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Cash onlyNot available

Location

Pizza Hut
2628 Taylor Rd, Chesapeake, VA
23321, United States

Hours

Reviews

3.6
338 reviews
5 stars
148
4 stars
71
3 stars
26
2 stars
22
1 star
71

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised staff for being friendly and helpful, while others reported poor communication and rude behavior.

Order Accuracy

Frequent complaints about incorrect orders, missing items, and failure to follow special requests.

Food Quality

Inconsistent food quality; some customers enjoyed hot and fresh pizzas, while others received cold, undercooked, or poorly made items.

Timeliness

Delivery and order readiness times are often criticized, with reports of long waits and orders being late.

Management

Some customers noted positive experiences with management addressing issues, while others criticized management for poor handling of complaints.
  • WB
    Washum B
    Nov 11, 2025
    1.0
    The food is the only saving grace. The staff here are the rudest people you'll ever have the misfortune of running across. I simply asked for breadsticks I was missing from my alfredo order to get told off and hung up on. Customer service is at a 0 stars if I could do it.
  • TT
    TravelwithBino
    Oct 30, 2025
    2.0
    The problem is that they dont tell you a wait time. Order was suppose to be ready 20 minutes ago but they forgot to make it. Then had to wait for them. They definitely need more people working. The manager needs to hire more help or do a better job rather then listening to music
  • TF
    Tess Fike
    Oct 26, 2025
    1.0
    I had a carry out order for a big group of people. Staff at this location was very friendly. But when I got home one of the boxes was completely empty. I called for a refund (not this specific store, corporate maybe?) but they wouldn’t refund me over the phone even though I told them the issue, and said I had to bring the box back to the store to get a refund. That’s absolutely ridiculous. I don’t have the box anymore it’s already been thrown away with the remaining trash. DO BETTER Pizza Hut.
  • LM
    Lorenzo Martin
    Oct 11, 2025
    5.0
    Miss C, Marshawn and Jason took great care of me today. The Western Branch Pizza Hut cancelled our order for 16 pizza that we place, paid, and confirmed days ago, 10 minutes before my son’s birthday party. Miss and and the crew at The Taylor Rd location saved our party by making our order a priority. Thank you for taking care of us and saving our party. AWESOME WORK!!!
  • MP
    Mike Phillips
    Oct 5, 2025
    1.0
    What was delivered was different from what was ordered. Each pizza was cold, stale, and partially displaced or damaged. Given the condition of each pizza, it is difficult to believe that any were prepared in the last 4-6 hours. By the time we received the pizzas, the location had closed, so no one was available to address the issues. The pizza was inedible and had to be discarded. It is very frustrating to throw a $66.00 pizza order into the trash.

Frequently Asked Questions About Pizza Hut

What types of food does Pizza Hut at 2628 Taylor Rd serve?

Pizza Hut offers pizza classics like Meat Lovers® and Original Stuffed Crust®, as well as signature wings, pastas, and desserts.

What are the operating hours for Pizza Hut on Taylor Rd in Chesapeake, VA?

Pizza Hut is open daily from 9:45 AM to midnight for takeout, delivery, and in-store services.