Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 3130 Western Branch Blvd in Chesapeake, VA. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and unresponsive management.
Delivery Issues
Many customers experienced significant delays in delivery, with some orders being canceled without notification.
Order Accuracy
Several reviews mentioned incorrect orders, missing items, and food not being prepared as requested.
Food Quality
Feedback indicated inconsistent food quality, with reports of undercooked pizzas and items lacking proper ingredients.
Staffing Problems
Customers noted that the location appears to be frequently understaffed, leading to slow service and operational issues.
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Eve
Jan 1, 2026
5.0
They didn't have the fries that I ordered with my wings but they substitute it with a different flavor of wings and I was able to get 2 free dips with my order. The Wing substitute was pretty good
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Andree Holland
Jan 1, 2026
5.0
They bent over backwards to make sure I was completely satisfied with my order.
JM
Jose Maldonado
Dec 14, 2025
1.0
My experience with this location's delivery service has revealed issues that directly impact the customer. There appears to be a consistent priority given to third-party delivery services over the restaurant's own dedicated drivers. This often results in a shortage of available in-house drivers to handle peak demand, which can lead to slower service and extended delivery times for customers who order directly.
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Duane Williams
Nov 9, 2025
1.0
Worse Pizza Hut i've ever been in, I had a bad experience with them a few months ago messaging me that my online order would be ready at a certain time. I got there at that time and had to wait 30 minutes and still was given the wrong pizza. But I decided to give them another chance since the were local. I went in today to pick up my online order, no one was up front, there was a young lady working in the back, so I said hello out loud to let her know that a customer was there. She just ignored me. After my 3rd hello, she yelled a sarcastic hello back and kept working. (No i'll be right with you at all.) After about 5 minutes of her prepairing a pizza and then cutting and boxing another pizza, she finally came up front to give me my order. ( No sorry for the wait or anything.) I understand that she was working alone, but bad customer service reflects on this store. I will not be returning. I'd rather drive across town.
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Raulston More
Nov 6, 2025
1.0
I ordered through the Pizza Hut website. After my order wasn’t picked up by the door dasher I called pizza hut and the rude employee said my order never came through the system and that a dasher came to pick it up but they didn’t have an order to give. Then said they would make my order and got off the phone. I called back and she gave the phone to the manager because she knew she lied when she said they would make the order. The manager said the dasher must have taken my food earlier because they made the order and she is surprised I haven’t received it. Both the employee and the manager had an attitude and told different stories and get mad when you call them on it. We will see if I get my refund the way this establishment is run