Pizza Hut

2.9
417 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 3130 Western Branch Blvd in Chesapeake, VA. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Cash onlyNot available

Location

Pizza Hut
3130 Western Branch Blvd, Chesapeake, VA
23321, United States

Hours

Reviews

2.9
417 reviews
5 stars
135
4 stars
48
3 stars
28
2 stars
34
1 star
172

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and unresponsive management.

Delivery Issues

Many customers experienced significant delays in delivery, with some orders being canceled without notification.

Order Accuracy

Several reviews mentioned incorrect orders, missing items, and food not being prepared as requested.

Food Quality

Feedback indicated inconsistent food quality, with reports of undercooked pizzas and items lacking proper ingredients.

Staffing Problems

Customers noted that the location appears to be frequently understaffed, leading to slow service and operational issues.
  • EE
    Eve
    Jan 1, 2026
    5.0
    They didn't have the fries that I ordered with my wings but they substitute it with a different flavor of wings and I was able to get 2 free dips with my order. The Wing substitute was pretty good
  • AH
    Andree Holland
    Jan 1, 2026
    5.0
    They bent over backwards to make sure I was completely satisfied with my order.
  • JM
    Jose Maldonado
    Dec 14, 2025
    1.0
    My experience with this location's delivery service has revealed issues that directly impact the customer. There appears to be a consistent priority given to third-party delivery services over the restaurant's own dedicated drivers. This often results in a shortage of available in-house drivers to handle peak demand, which can lead to slower service and extended delivery times for customers who order directly.
  • DW
    Duane Williams
    Nov 9, 2025
    1.0
    Worse Pizza Hut i've ever been in, I had a bad experience with them a few months ago messaging me that my online order would be ready at a certain time. I got there at that time and had to wait 30 minutes and still was given the wrong pizza. But I decided to give them another chance since the were local. I went in today to pick up my online order, no one was up front, there was a young lady working in the back, so I said hello out loud to let her know that a customer was there. She just ignored me. After my 3rd hello, she yelled a sarcastic hello back and kept working. (No i'll be right with you at all.) After about 5 minutes of her prepairing a pizza and then cutting and boxing another pizza, she finally came up front to give me my order. ( No sorry for the wait or anything.) I understand that she was working alone, but bad customer service reflects on this store. I will not be returning. I'd rather drive across town.
  • RM
    Raulston More
    Nov 6, 2025
    1.0
    I ordered through the Pizza Hut website. After my order wasn’t picked up by the door dasher I called pizza hut and the rude employee said my order never came through the system and that a dasher came to pick it up but they didn’t have an order to give. Then said they would make my order and got off the phone. I called back and she gave the phone to the manager because she knew she lied when she said they would make the order. The manager said the dasher must have taken my food earlier because they made the order and she is surprised I haven’t received it. Both the employee and the manager had an attitude and told different stories and get mad when you call them on it. We will see if I get my refund the way this establishment is run

Frequently Asked Questions About Pizza Hut

Where is the Pizza Hut located in Chesapeake, VA?

Pizza Hut is located at 3130 Western Branch Blvd, Ste A, Chesapeake City, Chesapeake, VA 23321.

What are the opening hours for Pizza Hut at 3130 Western Branch Blvd?

Pizza Hut is open daily from 12:00 PM to 10:00 PM for takeout, delivery, and curbside services.