Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
2,169 reviews
5 stars
645
4 stars
456
3 stars
374
2 stars
211
1 star
483
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported long wait times, incorrect orders, and rude staff interactions, leading to a negative perception of service.
Food Quality
Many reviews mentioned cold, stale, or improperly prepared food, with several customers expressing dissatisfaction with the overall quality.
Management Issues
There were multiple mentions of poor management practices, including lack of staff training and inadequate handling of customer complaints.
Customer Experience
While some customers praised individual staff members for their friendliness, the overall customer experience was marred by inconsistency and lack of attention to detail.
Mobile Orders
Customers noted issues with mobile orders, including long wait times and incorrect items, suggesting a need for better management of mobile order fulfillment.
- CFClarence FeltonNov 14, 20255.0America's favorite as long as the fries are hot.You can't go wrong.Everything well made and fairly quick service
- TPTravis PriceNov 12, 20251.0If I could give this McDonald’s ZERO stars, I would. Every time I come here, the “system is down.” No orders, no help, no accountability just excuses. Even if you order through the app, they still can’t give you your food, and the app literally says to resolve issues with the location. So what’s the point? It’s always the same rude service too. You say “thank you,” and they just stare at you. The young lady at the window never says a single word. No “hi,” no “you’re welcome,” nothing. Just silence and attitude. This location is the definition of inconvenient, unprofessional, and unbothered. Do better, McDonald’s.
- MHMatthew HoveyNov 9, 20252.0This location is very often out of items. Very poor management. The dining area is rarely clean. Every recent visit is worse than the last. Photo for management's quality control. 11/23/25
- SBSavannah BlazerNov 6, 20251.0first we ordered 2 large fries and got none of them, then we order 4 double cheese no mustard and we got 2 with only ketchup, 1 with no pickle and 1 with nothing on it… also never got our sauces….
- MBMistuh BOct 25, 20255.0Busy Saturday morning! Cars backed up in the drive thru, dining room full, I ordered through the mobile app and took off without checking my bag. My mistake, I got the wrong order. Called back up and spoke to who I'm assuming was the manager. Was more than understanding. Listened to me and asked how he was able to fix the situation. Went back up to the store and he was very attentive not only to me and other customers, but was still calm and polite to his associates. It was a black gentlemen, very clean and well spoken and offered concessions for the inconvenience. I swore off the food industry a while back but if I had to go back I'd want to work under this guy. Great attitude and temperament. I hope he is recognized for his posture and patience during such a hectic time in the morning. Thank you for all you do
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's at 3212 Western Branch Blvd, Chesapeake?
This McDonald's location operates 24 hours a day, 7 days a week, including drive-through and delivery services.
What delivery and pickup options are available at this McDonald's?
You can choose from curbside pickup, delivery, same day delivery, and no-contact delivery services.
Which payment methods are accepted at this McDonald's?
Accepted payment options include American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Is there a drive-thru service at this McDonald's?
Yes, this McDonald's offers a 24/7 drive-thru service for convenient ordering.
How can I order food from this McDonald's online?
You can order online via the McDonald's app available on Apple App Store and Google Play, or through the delivery URL https://mcdonalds.order.online/business/-5579.
Does this McDonald’s offer any rewards or special programs?
Yes, you can earn points for free food through the MyMcDonald’s Rewards program. More information is available at https://www.mcdonalds.com/us/en-us/mymcdonalds.html.
What nearby restaurants could I visit before or after dining at McDonald's?
Nearby dining options include another McDonald's location and Dairy Queen, both offering fast food and ice cream options.
Are there any nearby gas stations close to this McDonald's?
Yes, Millers gas stations are located nearby, making it convenient to refuel your vehicle before or after your visit.
What nearby automotive services are available around this McDonald’s?
Hall Mitsubishi Chesapeake is nearby if you need automotive services or are considering a vehicle purchase.
How can nearby community or social organizations complement a visit to McDonald's?
You can visit nearby community spots like the American Legion or Rotary Club of Churchland for local events or social gatherings before or after your meal.