McDonald's

3.3
1745 reviews
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Business Details

3937 Portsmouth Blvd, Chesapeake, VA
23321, United States
(757) 488-5379
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3937 Portsmouth Blvd, Chesapeake, VA
23321, United States

Hours

Reviews

3.3
1,745 reviews
5 stars
552
4 stars
333
3 stars
327
2 stars
187
1 star
346

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, both in the drive-thru and inside the restaurant, with some waiting over 20 minutes for their orders.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and food not being prepared as requested.

Customer Service

Feedback on staff behavior was mixed; while some employees received praise for their friendliness, many customers reported rudeness and lack of professionalism from others.

Food Quality

Several customers complained about food being cold, stale, or improperly cooked, with some noting that the fries and burgers were not up to standard.

Cleanliness

There were reports of unsanitary conditions, including issues with cleanliness in the dining area and restrooms.
  • RC
    Rachel Conrad
    Nov 15, 2025
    2.0
    Don’t do it! This is my local McDonald’s and I’ve never had a positive experience here. Waiting 30-45 minutes, orders wrong, low food quality, inattentive employees
  • RB
    RA BO
    Nov 10, 2025
    4.0
    Although it is a seasonal item, I enjoyed the McRib sandwich!! I wish it will be a permanent part of the menu! The complaints are on the fries. They were overcooked as it was too hard, and overly salted. Although I do not mind the salt, but it way overly too salted!
  • RA
    Richard Abbott
    Oct 29, 2025
    1.0
    I don't expect miracles, but I ordered a quarter pounder with cheese meal at the drive through and found out later it was a bacon cheeseburger in a quarter pounder box. Add to this that they made me wait for more than 15 minutes to get my incorrect order. To top it off, the bun was so stale and hard that it was like wood. Not going back.
  • CA
    Chris Archer
    Oct 29, 2025
    1.0
    We use the mobile order and some how they get our order pull it up and they say they can't get the order. Now I have to wait 7 day for a refund and can't even get food today now
  • CH
    Cynthia Harris
    Oct 27, 2025
    4.0
    One employee was great. The other two were like you bothered them by asking them to do their job.
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Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 3937 Portsmouth Blvd, Chesapeake, VA?

The McDonald's operates daily from 5:00 AM to 11:00 PM, except on Saturday when it opens at 5:00 AM and Sunday at 5:00 AM as well.

What are the drive-through hours at this McDonald's location?

Drive-through service is available Monday to Thursday and Sunday from 5:00 AM to midnight, and Friday and Saturday from 5:00 AM to 2:00 AM.