Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
1,759 reviews
5 stars
562
4 stars
337
3 stars
326
2 stars
187
1 star
347
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times, incorrect orders, and rude staff, leading to a negative perception of service quality.
Food Quality
There were numerous complaints about food being cold, undercooked, or not prepared as ordered, with some customers noting that fries were often overcooked or stale.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for excellent service and noted that food was good when prepared correctly.
Management Concerns
Several reviews indicated issues with management and staff training, suggesting a lack of organization and accountability at this location.
- MTMorgan Taylor3 days ago5.0I don’t frequent this chain often but I decided I wanted their breakfast the other day and it did not disappoint. First, their AM staff is unmatched - superb customer service and when I reported a missing item they called and made it right. I really appreciate a great experience and in this day and age it’s hard to come by. Thank you for going above and beyond to provide excellent service and keep up the great work!
- MGmanfred gooden3 days ago5.0Usually get quick service here using the McDonalds app.
- ATAlex Treon6 days ago5.0Ordered on the mobile app, they were really fast at the Drive Thru and the food was very hot and tasted great! Will be coming back to this location for sure. I’m not sure how it got a 3.3 overall rating, deserves a 5/5 for sure.
- MSMackinley SifuentesDec 12, 20251.0I placed a pickup order on Thanksgiving evening for my family and used a lot of my McDonald’s points. When I arrived at the restaurant, I was turned away and told they were only fulfilling DoorDash and Uber Eats orders, and that my order would be automatically refunded. I left and went to another location, but about five minutes later I received a notification that my order was “ready” and that they hoped I enjoyed the food “as much as they enjoyed making it.” I immediately called because I didn’t want it to look like I simply didn’t pick up my order. The employee on the phone said, “If I knew that was you, I would’ve let you get it,” which was confusing since I had already told them I was there for a pickup order and they never asked for any additional information—even after I insisted multiple times that my order was placed. It’s now been two weeks, I’m no longer in town, and despite multiple attempts to contact the store, I still have no resolution and have not received my refund.
- HCHampton Roads Home & CommercialNov 24, 20255.0Top notch was at the drive-thru and they said that their system was down for about 10 to 20 minutes and that they could not take orders. I decided to go in with the kids and wait and the manager literally started making the employees right orders down and take cash only with no tax charge rounding everything out to a even dollar. They were pumping the food out making the people happy still. Food was hot and great this McDonald's is always top notch
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 3937 Portsmouth Blvd, Chesapeake, VA?
The McDonald's operates daily from 5:00 AM to 11:00 PM, except on Saturday when it opens at 5:00 AM and Sunday at 5:00 AM as well.
What are the drive-through hours at this McDonald's location?
Drive-through service is available Monday to Thursday and Sunday from 5:00 AM to midnight, and Friday and Saturday from 5:00 AM to 2:00 AM.
Can I order delivery from this McDonald's? If so, what are the delivery hours?
Yes, delivery is available daily from 5:00 AM to 11:30 PM, except on Friday and Saturday when it extends until 1:30 AM, and on Sunday it starts at 6:00 AM.
What pickup and delivery services does this McDonald's offer?
They offer curbside pickup, regular delivery, same-day delivery, and no-contact delivery options.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this McDonald's have a drive-through service?
Yes, this location has a drive-through service available.
Is WiFi available at this McDonald's?
Yes, WiFi is available for customers at this McDonald's.
Are there any car wash or auto detailing services near McDonald's at 3937 Portsmouth Blvd?
Yes, nearby you can find Tidal Wave Auto Spa and Odom Detailing for car wash and auto detailing services, convenient for getting your car cleaned while you enjoy your meal.
What nearby places can I visit for fuel or convenience shopping around this McDonald's location?
Nearby fuel and convenience options include CITGO gas station, 7-Eleven convenience store and gas station, and BJ's Wholesale Club, which also has a gas station.
Are there any financial services or banking options close to this McDonald's?
Yes, Wells Fargo Bank, Western Union money transfer services, and a BB&T ATM are located nearby, making it convenient for your financial needs.