McDonald's

3.6
1227 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4424 Brookfield Corporate Dr, Chantilly, VA
20151, United States

Hours

Reviews

3.6
1,227 reviews
5 stars
461
4 stars
303
3 stars
190
2 stars
72
1 star
201

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers reported unsanitary conditions, with dirty tables and concerns about kitchen hygiene.

Service Quality

Service was frequently criticized for being slow, unprofessional, and rude, with multiple reports of incorrect orders and poor customer interaction.

Food Quality

Customers expressed dissatisfaction with food temperature and preparation, noting that items were often served cold or incorrect.

Staff Communication

Language barriers and lack of staff communication were highlighted as issues, making ordering difficult for some customers.

Management Issues

Several reviews pointed to poor management practices, including inadequate staffing and failure to address customer complaints effectively.
  • VW
    Veronica Wesley
    Oct 26, 2025
    5.0
    Very busy location near the Dulles Expo center. I made my order through the McDonald's mobile app and as I collected my order I recieved a proper customer welcome, reciept andvmy food right away. The food was hot the soda crisp and I wasn't sent to park off to the side because my order wasn't ready. This location is one of the few in the United States that I would return to when in the local area.
  • PP
    purpleroses purpleroses
    Oct 25, 2025
    2.0
    Cant understand non English speaking employees
  • LN
    Lee NoVA
    Oct 23, 2025
    1.0
    Condition of the restaurant is absolutely disgusting. We stopped by around 8AM and none of the tables or seats were wiped. Our group had to scavenge around looking for the least dirty table. God knows when the windows were cleaned and I’m honestly petrified that if dining areas are this dirty how dirty the kitchen would be. It’s disappointing to see such poor hygiene in a place that serves food. For a restaurant that clearly gets a ton of traffic, you’d think cleanliness would be a priority, but it’s obvious that management has completely dropped the ball here. I notified corporate for them to take action on this particular branch. Hopefully they take action very soon.
  • MK
    Michael Kendrick
    Oct 21, 2025
    1.0
    well i dont even know where to start so we will start with the current monoply promotion so i have went and ordered monoply specific items which are clearly on the app so they dont give uou the monoply pieces and you have to confront them about it secondly the food is usually made wrong they are consistantly losing orders or giving the wrong order thirdly the food is rarely hot especially the fries you will be told to pull to a parking spot if using drive through for a pre ordered sandwhich and fountain drink then it will come out made sloppy and usually wrong i can go on and on but i will just say be aware when ordering from this specific location which seems to be privately operated and owned which makes it even worse UPDATE!! so after my review i gave them a chance to prove me wrong well.... nothing has changed they still arent giving monoply pieces on products that are supposed to have the pieces and when asked where the game pieces are the middle eastern guy said we are out and have no more they come in the truck on auto order but yet over a week has went by and still no pieces and they have had the truck already this week place is still dirty and my review stands the same they deserve zero stars in my opinion amd corporate needs to look into this location before someone ends up suck from bad food and therefore i strongly suggest avoiding this location take the extra couple of minutes to go to the ither location nearby trust me you will thank me later
  • DL
    Dylan Lopez
    Oct 8, 2025
    1.0
    I placed an order inside with the machine and it doesn’t spit out a receipt. I then proceed to wait 15 minutes for my order and they called an order number and not the name. I don’t know the order number as a receipt isn’t printed (this has been normal for 2 months now) and when the manager ask if I’m still waiting for an order I tell her yes I never received it and than asks me what I order. I tell her my name and she is clueless. I give her what I ordered and it was the order in the kitchen that has been standing there for 15 minutes. She asked the other employee if she yelled the order and she said yes, I tell her my name was never shouted and that the machine doesn’t give order numbers or receipts so how would she know. Note she only yelled the order once. They didn’t apologize and doubled down that my order number was called. Very unprofessional in my opinion fix your machines or otherwise learn the names on the order. Food was still warm enough to enjoy but I was left very mad

Frequently Asked Questions About McDonald's

What are the regular in-store hours for McDonald's at 4424 Brookfield Corporate Dr, Chantilly?

The McDonald's is open from 6:00 AM to 11:00 PM Monday through Friday and Sunday, with 24-hour service on Saturdays.

Does this McDonald's location offer drive-thru service? What are the hours?

Yes, this McDonald's offers drive-thru service. Hours are 4:30 AM to 1:00 AM Monday to Wednesday, extended to 2:00 AM on Thursday, until 4:00 AM on Friday, 24 hours on Saturday, and 4:00 AM to midnight on Sunday.