McDonald's

3.5
1140 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
506 Commerce Dr, Bluefield, VA
24605, United States

Hours

Reviews

3.5
1,140 reviews
5 stars
375
4 stars
263
3 stars
221
2 stars
89
1 star
192

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and poor service, particularly in the drive-thru.

Food Quality

Many reviews highlighted issues with food preparation, including cold, overcooked, or incorrect items.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms.

Staff Performance

While some staff were praised for being friendly and efficient, many reviews criticized the overall lack of attention and care from employees.

Management Concerns

Multiple reviews indicated poor management practices, including inadequate staffing and failure to address customer complaints.
  • DT
    Dan TMan
    Nov 2, 2025
    3.0
    Ordered from App, selected items specifically listed on Monopoly game piece menu. Did not receive one game piece
  • MM
    maggie
    Oct 31, 2025
    1.0
    They are so slow here. Went today and the workers in the drive thru are so rude. Got both orders wrong and was irritated when we asked for what we actually ordered. Just threw the cheeseburger in the bag unwrapped. Ordered 2 medium coffees and got smalls after we had to remind them we ordered coffee.
  • SP
    Susan Plumley
    Oct 26, 2025
    2.0
    Drive through has become inefficient and the food is far from well made. After a long wait, we requested a refund. Wirhin a minute food was delivered. Ovetcooked, poorly constructed sandwich and cold french fries.
  • KO
    Ken O.
    Oct 7, 2025
    5.0
    There are thousands of these but this place was ran very well. Props to the team.
  • JS
    Joshua Schrader
    Oct 3, 2025
    1.0
    What a joke! Ordered online went and parked. They brought our food out no drinks that we ordered. We told the employee we had drinks too. She said I’ll be right back with them. About 5 mins or so went by nothing. Had to go inside to get the drinks. They didn’t even fill them just handed the cups said here fill them up. Another lady was in there said she had been here almost 30 mins and still hasn’t gotten her food. Employees walking around on their phones and not paying attention. This place is a joke and they pay these ppl 15 bucks an hour SMH.

Frequently Asked Questions About McDonald's

What are the regular opening hours for this McDonald's location?

This McDonald's is open daily from 5:00 AM to midnight, except on Sunday when it opens at 5:00 AM and closes at midnight.

What are the delivery hours for this McDonald's?

Delivery service is available Monday through Saturday from 5:00 AM to 10:00 PM, and on Sunday from 6:00 AM to 10:00 PM.