McDonald's

3.5
1154 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
506 Commerce Dr, Bluefield, VA
24605, United States

Hours

Reviews

3.5
1,154 reviews
5 stars
380
4 stars
263
3 stars
221
2 stars
92
1 star
198

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor customer service, including rude staff and long wait times.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items.

Food Quality

Food quality was inconsistent, with complaints about cold, undercooked, or poorly made items.

Drive-Thru Efficiency

The drive-thru service was often described as slow and inefficient, with customers waiting excessively.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms.
  • NC
    Nancy Cutlip
    Jan 3, 2026
    2.0
    After a 18 min wait to order,15 to wait aside for a happy meal and 1 order of fries,we get cold food.STOP !
  • BM
    Brandy Malachowsky
    Jan 3, 2026
    5.0
    This location has really upped their iced vanilla latte game. It’s my first choice to go to get one!
  • OD
    Oh Dezoh
    Jan 2, 2026
    1.0
    They don’t even deserve the one star rating. They can’t get an order right make sure your food is in the bag before you go bunch of young people that don’t know how to manage a business nor pay attention to what’s on their screen and how to make seems to me like the management in this establishment is lacking in several areas would not recommend going here
  • JM
    John McClanahan
    Dec 18, 2025
    1.0
    Horrible customer service, foods hardly warm, fries soggy, drive through is very slow. Didn’t even get to the window and the rude lady was telling me to pull to a spot and practically swinging my drink out the window and then slams window in my face.
  • SM
    Seth McVey
    Dec 12, 2025
    1.0
    I order from this McDonald's 3-4 times a week and their service and quality is so low. I will be writing 1 star reviews every time until something is done about this establishment operating so poorly. Today's issue: my coworker goes to pick up our order every time we order from here. So much so they typically know the name of the second order by the time he mentions his. Today they had him the drive-thru waiting spot for over 30 minutes waiting on my order. Twice he had to stop employees bringing out other orders asking where the second order was. He eventually had to call and they were completely unaware he had two orders to pick up... yet at the window they confirmed both orders to my coworker two times and two outside employees apparently went inside to check on it as well. This place needs some serious management re-evaluation especially with their drive- thru because this is not how a "fast-food" restaurant should operate. I've yet to open the order I finally received over an hour after ordering, so cannot relay whether or not they got the order right (they usually dont) oh and be warned ordering sauces, they seemingly refuse to include those in my experience. I'll see you all for the next review within a few days, I'm sure. UPDATE: The order was wrong, who would've guessed.

Frequently Asked Questions About McDonald's

What are the regular opening hours for this McDonald's location?

This McDonald's is open daily from 5:00 AM to midnight, except on Sunday when it opens at 5:00 AM and closes at midnight.

What are the delivery hours for this McDonald's?

Delivery service is available Monday through Saturday from 5:00 AM to 10:00 PM, and on Sunday from 6:00 AM to 10:00 PM.