McDonald's

3.5
1484 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
24482 Lee Highway, Abingdon, VA
24211, United States

Hours

Reviews

3.5
1,484 reviews
5 stars
512
4 stars
330
3 stars
298
2 stars
122
1 star
222

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong modifications.

Food Quality

Frequent complaints about cold, undercooked, or poorly prepared food, including soggy fries and unappetizing burgers.

Service Speed

Customers experienced long wait times in both drive-thru and in-store, with some waiting over 30 minutes for their orders.

Customer Service

Mixed reviews on staff friendliness, with some praising individual employees while others reported rude or unhelpful interactions.

Cleanliness

Concerns raised about the cleanliness of the restaurant and bathrooms, with some customers noting trash on the floor.
  • CL
    cheyenne lorene
    3 days ago
    1.0
    All food was cold, order took 30 minutes, and cappuccino was made wrong
  • KF
    kristopher fulton
    Dec 22, 2025
    1.0
    Just bad all around. Drive thru order. No issues taking order. Get to window. Realize mistake with order. They say no problem fix it. Have us park. Soda is flat. Food brought out. Entire order is wrong. Go inside. Ask about mcrib. They say i can have bbq sauce cause they are out our sauce.the employees are dancing around like idiots and yelling that they out of that sauce. Oh well. I get refund and leave. It looking like a kindergarden in their. All children and one overworked manager trying to keep it together. Wont be coming back.
  • TT
    Tom
    Dec 15, 2025
    1.0
    When there for lunch order two McChickens plan got them they had everything took it back they gave me 2 plain spicy McChicken took it back again waited 45 minutes never got my food I ended up just leaving
  • JD
    Jackson Day
    Dec 6, 2025
    1.0
    The last three times me and my fiancee have been here our order has been messed up they put pickles on her burger after asking them not to ordered an extra fry instead of apple slices in our son's happy meal and they gave us apple slices instead and then this last time they only half way wrapped my burger and the baggers dont wear gloves so Id say someone's nasty hands have touched my burger with no gloves on
  • JJ
    Joshua
    Dec 5, 2025
    1.0
    Had a mobile order for 2 double cheeseburgers (no pickle) and a large 10 piece nugget meal. Confirmed on my phone through the app and email. Gave my code at the order box, and pulled around to the last window, got my drink, and was asked to pull to the end of the building as they were working on my food. That's fine. 15 minutes later, I still hadn't received my food, was asked by 3 different people what I was waiting on, as if my order had disappeared or been forgotten, then was brought a bag with one burger (with pickles), a small fry, and 8 nuggets in a 10 nugget box. Even though this is the most convenient fast food place for where I work, I will absolutely never come here again. Unbelievable.

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's in Abingdon, VA?

McDonald's in Abingdon, VA is open daily from 5:00 AM to 1:00 AM, except on Sundays when it opens at 6:00 AM.

When is the drive-through service available at this McDonald's location?

The drive-through is open every day from 5:00 AM to 1:00 AM.