Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, including rude staff and frequent order mistakes.
Speed of Service
Many customers complained about slow service, both in the drive-thru and inside the restaurant, with long wait times reported.
Cleanliness
Several reviews mentioned dirty tables and unsanitary conditions, indicating a lack of proper cleaning.
Order Accuracy
Customers frequently reported incorrect orders, missing items, and food not prepared as requested.
Food Quality
While some customers enjoyed the food, many noted issues with cold or poorly prepared items.
LA
Luis Alvarez
Oct 31, 2025
1.0
Terrible terrible service never again going to that place !!!
NM
Nana M
Oct 22, 2025
2.0
The younger lady with back hair and finger tattoos that worked at the window today was so rude and nasty couldn’t even greet me or ask me what sauces I wanted. I heard her tell one of the employees that she doesn’t have any Buffalo sauce near her. She’s still decided to give me my food with no sauces. Didn’t even make the effort to go get some. Handed me my drinks while she was still behind the window, didn’t even say sorry for almost dropping them what kind of people are you hiring very unprofessional.
GT
gabriel thompson
Oct 20, 2025
1.0
I ordered a steak bagel, two breakfast burritos and two hash browns, totaling in the thirteen dollar range, got to work, and they didn't even give me any of my hash browns. Service was slow, They weren't even busy. How could you make a mistake not even busy. seemed under staffed. Thought they were having a bad day and understaffed last post. Tried again and they got the 2 hashbrowns right the medium orange juice but didn't give me my steak egg and cheese bagel with no sauce. It was a bacon egg and cheese bagel with extra sauce... this location is horrible, they need to stop worrying about speed until they can get an order right..... worst mcdonalds I've ever been to. Sad its the closest to my house. Will have to travel to find better service.
MB
Mindy Burnasconi
Oct 18, 2025
1.0
I’d rate zero stars if I could! This McDonalds is the worst with DoorDash. It takes them an hour or more every time and half of the time they just continue to push the order back more and more. How about not accepting orders when you’re incapable of filling them? Given the many other one star reviews, y'all just genuinely suck. How obnoxious.
AT
Abigail Taylor
Oct 14, 2025
1.0
The customer service at this location is BY FAR the worst I have experienced at a McDonald's. The management is unhelpful and VERY unfriendly. They are constantly getting orders wrong and then treating you like an inconvenience when you ask them to fix it. Customer service should be their top priority.... I don't think it makes it in their top 10 at this location.
What are the regular business hours of this McDonald's location in West Jordan?
This McDonald's is open from 6:00 AM to 11:00 PM Monday through Friday and Sunday, and open 24 hours on Saturday.
What are the drive-thru hours at this McDonald's location?
The drive-thru is open from 5:00 AM to 2:00 AM Monday through Thursday and Sunday, extended to 4:00 AM on Friday, and operates 24 hours on Saturday.
What delivery services does this McDonald's offer?
This location offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Can I order food from McDonald's using a mobile app?
Yes, you can order using the McDonald's App available on the Apple App Store and Google Play Store.
Does this McDonald's have a drive-thru?
Yes, this McDonald's location features a drive-thru service.
Where is this McDonald's located?
It is located at 5706 West 7800 South, West Jordan, UT 84081, USA.
What nearby places can I visit along with McDonald's at 5706 West 7800 South?
Nearby places include Great Clips hair salon, Warner Family Dental, Beans & Brews Coffeehouse, Smith's Gas Station, Domino's Pizza, and Bank of America Financial Center among others.
How can nearby places like Beans & Brews Coffeehouse complement my visit to McDonald's here?
You can enjoy a coffee or breakfast at Beans & Brews Coffeehouse before or after your meal at McDonald's, making it convenient for a varied dining experience.
Are there any convenient services nearby this McDonald's for errands and banking?
Yes, nearby you can find U.S. Bank, Bank of America Financial Center, and Smith's Gas Station for your banking and fueling needs.