Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,755 reviews
5 stars
599
4 stars
387
3 stars
337
2 stars
141
1 star
291
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported poor service, including rude staff and frequent order mistakes.
Food Quality
Many reviews mentioned cold or old food, with several customers receiving incorrect or incomplete orders.
Customer Experience
Several customers expressed dissatisfaction with the overall experience, citing long wait times and lack of basic customer service.
Staff Attitude
Multiple reviews highlighted unprofessional behavior from staff, including lack of courtesy and accountability.
- EWEmily Van WagonerDec 26, 20255.0Came for the playplace and wasn't disappointed. It was too cold to play at outdoor parks nearby so I drove to this play place and it was the perfect place to get my kid's energy out
- XLxtronthe legend7Dec 24, 20253.0They sometimes lack things and it takes them a while to get you the stuff you need when you ask them for anything, youll ask them and they say to wait for them and they forget and you have to lose your time
- BHBrian HammondsDec 23, 20251.0Gave our order to the customer in front of us. Questioned them, said we were wrong. Then proceeded to give us the incorrect order. Order behind us had 5 drinks, we had 2, proceeded to give us those. We declined as incorrect. Had the driver behind us pull ahead of us, gave a bag to them that might hold 2 burgers. When asked, automatic no. To my surprise we got the wrong order and the driver in front of us also went inside to correct. Zero accountability.
- LELaura EspinozaDec 22, 20251.0This is the closets one to our home. They are always forgetting an item from our order. Anytime, an item is missed.We always have to go down and grab it instead of being helped out the window. The good looks and tastes old. Clearly the staff does not care or has no knowledge of customer service.
- AAArely AvilaDec 17, 20251.0“I think you need to pay your employees a little more, because they can’t even afford to say hello, how are you, and thank you — basic customer service.
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's at 3963 W 9000 S, West Jordan?
McDonald's in West Jordan is open 24 hours a day, 7 days a week.
What are the drive-through hours at this McDonald's location?
The drive-through service is available 24/7 at this McDonald's location.
Does this McDonald's location offer delivery and pickup services?
Yes, they offer curbside pickup, delivery, same-day delivery, and no-contact delivery options.
How can I order food from McDonald's in West Jordan online?
You can order online through their delivery site at https://mcdonalds.order.online/business/-5579 or use the McDonald's App available on Apple and Android.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's location have a loyalty or rewards program?
Yes, they offer MyMcDonald's Rewards, where you can earn points for free food.
What nearby places can I visit for additional convenience or entertainment?
Nearby you can find Charlie's Market and Chevron gas stations for convenience, and Pikula Art Center for cinema and art gallery experiences.
Are there other dining options close to this McDonald's?
Yes, nearby restaurants include Hokulia Shave Ice for desserts, Little Caesars Pizza, Subway sandwich shop, and Tacos El Toro Rojo for Mexican food.
What services can customers access near McDonald's if they need financial or travel assistance?
Nearby you can find Coinme and LibertyX Bitcoin ATMs, Zions Bank, U.S. Bank, Western Union money transfer services, and Surefire Vacations travel services.
Is McDonald's located near any health or personal care services?
Yes, nearby are Bel Sorriso Family Dental, Fantastic Sams Cut & Color hair salon, Hawaii Nails 3 nail salon, and Desert Sun beauty salon and tanning services.