McDonald's

3.2
1661 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2085 S 1100 W, West Haven, UT
84401, United States

Hours

Reviews

3.2
1,661 reviews
5 stars
473
4 stars
341
3 stars
280
2 stars
135
1 star
432

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, inattentive, and orders frequently being incorrect.

Cleanliness

Many customers reported unsanitary conditions, including dirty tables and bathrooms, contributing to a negative dining experience.

Order Accuracy

A significant number of customers experienced issues with incorrect orders, including missing items and wrong food being served.

Staff Performance

While some customers praised specific staff members for their friendliness and efficiency, overall staff performance was criticized for being unprofessional and inattentive.

Food Quality

Feedback on food quality was mixed, with some customers enjoying their meals while others reported issues such as cold food and overcooked items.
  • JJ
    Jack Jenson
    2 days ago
    1.0
    I have problems at this location every single time I go after today I vow to never go to this location again I would travel 50 plus miles just to not go to this McDonald's the manager Amari is rude and unhelpful and when you bring a problem to her attention she just dismisses you and ignores you until you leave I hope someone sees this from higher up and fires her not to mention my order is always wrong and cold most times McDonald's you should be so embarrassed I don't know how this location is still open literally all I wanted was the food that I paid for I showed my confirmation email from ordering online I showed my order number from the online app and I showed them the email confirming that the money had come off of my card still I left starving with no food because they refuse to serve me and fix my issue all I wanted was my food now I have to go back to work hungry and starve all day because Amari can't get it together Edit the link you posted does not load says there us an error great cover up McDonald's embarrassing as hell
  • JJ
    Jack Jenson
    2 days ago
    1.0
    I ordered online from this McDonald's today and when I got there the manager said that she had not received the order the manager Amari after being shown my confirmation email my confirmation number on the app and the email from my card being charged still refuse to give me my food refuse to give me corporate's number and refused to serve me farther this is not the first problem I've had with Amari she has told me before that she has no control over what food goes out of her kitchen because they do not make the food there which they obviously do the McDonald's corporation are thieves I hope it was worth it Amari poorpor customer service this is so embarrassing please take your service elsewhere any other McDonald's just not this one
  • DD
    Drake
    5 days ago
    1.0
    Wouldn't trust anything coming from here. Got given a wrong order they took it and rebagged it and gave it to the person. This McDonald's needs to close down
  • KB
    Krista Bulle
    Nov 3, 2025
    3.0
    The lady at the second window was rude.
  • MG
    Marie Gunter
    Oct 24, 2025
    1.0
    If 0 stars was available that’s what I would’ve given it. I went in and the kiosks were out but 1. It didn’t work, I went to the counter they looked at me & ignored me then a man came in and they took his order but wouldn’t take mines. At this point I would NEVER go back or trust it. They might do something to my food and the place was disgustingly nasty / food all on the floor walked and stepped on. That’s what you get for hiring kids. I wouldn’t recommend this place to anyone EVERRRR!!!! This was at the Westhaven, Utah right across from the Pilot. I ate very well and had exceptional service at the Dennys with great customer service and people who actually noticed me and served me . Someone needs to call the health inspector on that place for being so damn Nasty, just trifling. Can’t speak on the food because I was NEVER serviced. Totally ignored. I found the inspection report, a lot of critical violations

Frequently Asked Questions About McDonald's

What are the regular dining hours at McDonald's in West Haven, UT?

McDonald's in West Haven is open daily from 6:00 AM to 10:00 PM.

What are the delivery hours for this McDonald's location?

Delivery is available Monday through Thursday and Sunday from 5:00 AM to 11:00 PM, and on Friday and Saturday from 5:00 AM to midnight.