McDonald's

3.5
2833 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
789 Main St, Payson, UT
84651, United States

Hours

Reviews

3.5
2,833 reviews
5 stars
917
4 stars
694
3 stars
565
2 stars
236
1 star
421

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Several reviews mentioned issues with food quality, including cold items, incorrect orders, and unsatisfactory taste.

Cleanliness

While some customers noted that the restaurant was clean, others reported unsanitary conditions and lack of proper facilities.

Staff Friendliness

Mixed feedback on staff friendliness; some customers praised the kindness of certain employees, while others experienced rudeness.

Order Accuracy

A recurring theme was the frequent mistakes with orders, leading to customer frustration and dissatisfaction.
  • CB
    Chris Beard
    Nov 8, 2025
    1.0
    I would give zero stars if I could, but I can't anyways I ordered from doordash are doordasher picked up the order then dropped it and stole all my food, so they told me that they would remake it we got 4 cheeseburgers and and 4 hot and spicys a drink and a frappe. We had to wait 45 minutes for them to remake it and when it showed up there was only 1 cheeseburger, 1 hot and spicy and are drink so we were still missing 3 cheeseburgers and 3 hot and spicys and a frappe. We got some credit for are missing orders and called them and said they would remake it all. So an hour and a half later the order shows up with 1 cheeseburger and the frappe, all orders were sealed and weren't messed with by the other 2 doordashers this McDonald's just didn't want to make all the food over again I guess
  • MB
    Marie Bunker
    Nov 6, 2025
    1.0
    This store manager and employees dont care if the customer gets their door dash or if they waste door dashers time. Half the time you get the orders wrong the other time they loose the orders. Thanks for your comment. My problem is with your store not Door Dash.
  • NJ
    Nathan Johnson
    Nov 5, 2025
    1.0
    Thumbs down experience. I came through and was told they had 2 hot n’ spicy McChickens left! I was so excited because I knew I had missed the dinner hour by literal seconds. I pull up to the second window ready to pay and cashier at the window (who also took my order) told me the cooks threw away the patties. I know for a fact they have speakers in the food preparation area after working for McDonald’s once upon a time, and for them to blatantly throw them away after I had JUST ordered was like being spit in the face. Would not recommend this McDonald’s to anyone. 0/10
  • JJ
    Juan
    Nov 4, 2025
    2.0
    I use to go McDonald’s a lot but going through the drive through sucks always asking me to park even if I just order a burger not to mention there was this guy that made me uncomfortable he would always ask wired questions and complain about his life to me every time I pulled up to the window or would make me repeat my order multiple times
  • NS
    Nicole Stalker
    Oct 30, 2025
    5.0
    Quick stop here for some food, service was good, food was quick and tasty and was a clean restaurant.

Frequently Asked Questions About McDonald's

What are the opening hours of McDonald's in Payson, UT?

McDonald's in Payson, UT is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-through service?

Yes, the Payson McDonald's offers drive-through service 24/7.