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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported long wait times, with many stating they waited over 20 minutes for their orders.
Food Quality
Numerous reviews mentioned cold, overcooked, or poorly prepared food, with some customers finding foreign objects in their meals.
Cleanliness
The restaurant was often described as dirty, with reports of unsanitary conditions in dining areas and restrooms.
Staff Interaction
While some customers praised individual staff members for their friendliness, many others reported poor customer service and a lack of staff presence.
Order Accuracy
A significant number of reviews highlighted issues with incorrect orders, with customers frequently receiving the wrong items.
AP
Alex Pierce
Oct 30, 2025
5.0
Very fast and very polite!!! Always a pleasure!
CB
Corby B.
Oct 29, 2025
5.0
Never been here before. Ordered in the App. Went to building, walked in and my food was ready on the counter. Order was perfectly correct. Hot and ready to eat. Tables were clean. Very busy during lunch. Very odd to me was I never saw an employee. Everyone was coming in picking up food and sitting down and eating. I only saw one employee cleaning tables. Strange!!!
LB
Lisa Beamer
Oct 21, 2025
1.0
Took 20 minutes to get my food.
Noone at the register.
Was ignored by the staff when they appeared once in 20 minutes.
Take out bag didn't have utensils and appeared thrown together.
EM
Eduardo Melchor
Oct 14, 2025
5.0
Muy buen servicio y muy buena comida
RL
RoxAnna Liston
Sep 9, 2025
1.0
The absolute worst McDonald's I have ever been to. The tables were dirty. Only saw members of the team when they went to the bathroom. They said on the app to put in the table number and they would bring it out. Our food was placed on the pickup shelf. No name was called or table number called out. If it wasn't for a group of young people being there we would have never known our food was ready. Our food was cold and miss labeled as to what was what. Our drinks had no ice in them at all. When I went to get more ice in my drink, no one paid any attention to me even though two employees looked right at me. When I finally got a persons attention I was greeted with an attitude. I asked for more ice and she said "in there" pointing to my drink. She brought a glass of ice and started to pour it in and said "Tell me when..." I told her all of it. I will not be going back to this McDonald's anytime soon and I don't recommend anyone else go there either!