McDonald's

2.9
2114 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1155 N Hillfield Rd, Layton, UT
84041, United States

Hours

Reviews

2.9
2,114 reviews
5 stars
529
4 stars
346
3 stars
360
2 stars
213
1 star
666

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times in both drive-thru and in-store, with some experiencing waits of over 30 minutes.

Food Quality

Several reviews mentioned issues with food quality, including cold items, incorrect orders, and complaints about food freshness.

Customer Service

Many customers expressed dissatisfaction with the attitude of staff, citing rudeness and unprofessional behavior from employees and management.

Cleanliness

Multiple reviews noted cleanliness issues, including dirty floors and unsanitary conditions in the restaurant.

Order Accuracy

A significant number of customers reported receiving incorrect orders or missing items, indicating a lack of attention to detail.
  • AA
    Arin A
    4 days ago
    1.0
    I appreciate the horrible experience we had here as its a great reminder to not support disgusting companies like McDonald's. First, the employee handing out food was so mean. He was yelling at people who were picking up orders, treating them like scum of the earth. This shouldve been the red flag in which we left and went elsewhere. It took over 20 minutes to get icecream cones and a mcflurry... I suspect it is because they have a very limited staff on hand to cut costs and increase profits. Despicable. Lastly, they really cut corners to save profits. The mcflurry was 2/3 plain icecream and only 1/3 vanilla/oreo mix. At that point, you might as well buy a cone! We put add ins to the mcflurry and they gave a dime size of caramel for an upcharge. Pathetic--what a waste and joke of an experience and company. Savd your body from unnecessary junk food and damage--eat at home. Even avoid icecream from here as the corporate greed is extremely apparent in quality, experience, and sizes....
  • BK
    Ben Kidd
    Dec 31, 2025
    1.0
    An older gentleman went to the front to order, not knowing how to use the kiosk, and the staff sent him away in a rude tone. My buddy and I ended up helping this gentleman and there was not another word from the staff. extremely slow drive through and lobby, they had no reason to not help this man.
  • EE
    Eric
    Dec 31, 2025
    4.0
    The food is exactly what you would expect for fast food. Very clean establishment.
  • JA
    Jade Alder
    Dec 30, 2025
    1.0
    If this location doesn't have the staff then it should drastically reduce hours. Something is forgotten every single time and the wait is typically 15+ minutes. The worst part is they don't even communicate. They don't explain that they're short staffed or anything, they do not acknowledge how long you've been sitting there, and how are things missed anyway when they're waiting so long for your food? The owners really need to evaluate this location because it is awful. I've never reviewed a McDonalds before because, well, it's McDonalds. But this one is in a category all its own.
  • DW
    Dennis Warenski
    Dec 6, 2025
    1.0
    Was waiting on my order and was unimpressed to witness what seemed like the manager berate a Hispanic gentleman for not speaking English well while making his order. He called a friend to try and translate the order but the manager grew increasingly impatient. When my order was ready he called my number and threw it on the counter and continued to stare at the poor customer while the customer tried to communicate his order. Very bad service to both of us.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Layton, UT?

McDonald's in Layton, UT is open 24 hours a day, 7 days a week.

Does this McDonald's location have a drive-thru service?

Yes, this McDonald's location offers drive-thru service 24/7 every day of the week.