McDonald's

3.1
2543 reviews
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Business Details

5400 S 3900 W, Kearns, UT
84118, United States
(801) 969-1460
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5400 S 3900 W, Kearns, UT
84118, United States

Hours

Reviews

3.1
2,543 reviews
5 stars
751
4 stars
431
3 stars
436
2 stars
219
1 star
706

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and incorrect orders, leading to frustration and dissatisfaction.

Food Quality

Many reviews mentioned inconsistent food quality, with complaints about cold or improperly prepared items.

Staff Attitude

Numerous customers experienced rude or unprofessional behavior from staff, contributing to a negative dining experience.

Management Concerns

There were several mentions of poor management and lack of training for employees, impacting overall service quality.

Positive Experiences

Despite the negative feedback, some customers noted positive experiences with friendly staff and clean environments.
  • MB
    M Elizabeth Brown
    1 day ago
    1.0
    Horrible service! These people have no customer service or care. Zero communication and made me wait 15 mins for a double cheese burger!
  • SB
    Shantelle Butterfield
    5 days ago
    5.0
    I had dinner tonight here and I just wanted to shout-out to Brian he was so awesome he had the best customer service, unfortunately it is rare to come by lately!
  • JG
    Jamie Grangroth
    Dec 26, 2025
    1.0
    Food is always messed up, old, and they always park you even for a small order. This place is horrible! We are the 5th car parked right now. We will be going to another location in the future. This place needs new management.
  • SS
    Srt4cab3guy
    Dec 19, 2025
    1.0
    Slow with the Uber Eats order. This is a fast food place. The food here is gross and unhealthy anyways.
  • BN
    Blanco Niño
    Dec 16, 2025
    1.0
    We waited for quite some time in line at the drive threw. Then finally got to the girl taking our order. She kept having us wait, and then talking to someone else, and then having yo reset our order. After literally the 3rd time we decided to just go inside. We went inside, ordered it took anothet half an hour, they gave my son cheeseburger with pickles but he asked for no pickles. They also gave me a big Mac, but I ordered a quarter pounder. I drove back and asked for a refund for the whole meal. The lady said she would refund my quarter pounder, but not the whole meal. I live roughly 15 minutes away. I had already wasted a whole hour inside of the mcdonalds before I got home, but she wasn't having it. I gave het the food that I dodnt order, didnt get my refund and left. Take my 15 bucks mcdonalds. Ill will do my very best to avoid eating at your establishments in the future.
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Kearns, UT?

McDonald's in Kearns, UT operates 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery services?

Yes, this McDonald's location offers delivery services available 24/7 from 4:00 AM to 3:59 AM daily.