McDonald's

3.1
2526 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5400 S 3900 W, Kearns, UT
84118, United States

Hours

Reviews

3.1
2,526 reviews
5 stars
747
4 stars
428
3 stars
435
2 stars
219
1 star
697

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and dismissive towards customers.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and staff not checking orders before handing them out.

Food Quality

Feedback indicated inconsistent food quality, with complaints about cold food, improperly prepared items, and overall dissatisfaction with the taste.

Wait Times

Customers frequently mentioned long wait times both in the drive-thru and inside the restaurant, often exceeding reasonable expectations.

Cleanliness

Several reviews pointed out cleanliness issues, including dirty tables and unsanitary conditions in the play area.
  • DB
    Dion Benally
    4 days ago
    4.0
    Going through drive thru. They were fine
  • NS
    Noob Saibot
    Nov 8, 2025
    1.0
    I had a really horrible experience at McDonald's that made me not want to ever return here or support them again — including the Ronald McDonald's charities. I came in to fix an order that was suppose to have two 10 piece chicken nuggets and 2 large fries in a code i redeemed, the lady said show me the receipt and i showed her my receipt and she immediately said she couldn't fix my order. She went to back and started speaking about me in Spanish I have the whole thing one video. Then she said I had no permission to record her and that she wouldnt be fixing my order , lil did she know I spoke fluent Spanish she disrespected me in Spanish, the Hispanic gangster with the vest that works with her also said threating things as I walked out of the store with my 4 year old in the car waiting for me. I will be coming in tomorrow morning to personally tell the day shift or store owner over this matter and will be uploading the video on social media so everyone can see how they treated me over 10 nuggets I paid for. if mcdonalds employees can threaten customer as they are leaving the store, then ill be taking my daughter and my business elsewhere. Everything was recorded and will be on social media
  • TM
    Terri Moore
    Nov 6, 2025
    5.0
    Thank you for having a play area for restless children! They love it! I enjoy their breakfast menu! French Fries are the BEST and can't be beat!
  • EC
    Eric Contreras
    Oct 31, 2025
    1.0
    It says open 24 hours. I showed up at 2am at the drive thru and they said door dash only. ???
  • JA
    Jackailee Aguayo
    Oct 21, 2025
    1.0
    I had a really upsetting experience at McDonald's that has honestly made me not want to return or support the brand again — including the Ronald McDonald House Charities, which I’ve always supported. I came in to redeem a code through the app, which I’ve done many times. However, the app glitched and instead of giving me the 6-piece Chicken McNuggets I selected, it showed up as hash browns. I tried to explain this to the employee, but instead of helping or even listening, she cut me off and rudely said, “That’s breakfast, I don’t know what you’re ordering.” I clearly knew I selected chicken nuggets — it was the app that glitched — but she acted like I didn’t know what I was talking about. To make things worse, when I tried to place an additional order, she rolled her eyes and said, “God, another one?” — right in front of me. Completely unprofessional, rude, and unacceptable behavior. I left feeling disrespected and frustrated. If this is the level of customer service being allowed, I won’t be returning to that location, and honestly, I’m questioning whether I want to support McDonald’s at all going forward. McDonald's should seriously consider retraining staff on how to treat customers with basic courtesy.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Kearns, UT?

McDonald's in Kearns, UT operates 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery services?

Yes, this McDonald's location offers delivery services available 24/7 from 4:00 AM to 3:59 AM daily.