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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported slow service, long wait times, and incorrect orders, leading to frustration.
Food Quality
Inconsistent food quality was noted, with complaints about cold fries, missing items, and poorly prepared meals.
Customer Experience
Many reviews highlighted poor customer service, with staff being unhelpful or rude, and a lack of attention to in-store customers.
Cleanliness
While some customers mentioned cleanliness, others reported issues with locked bathrooms and unclean conditions.
Positive Staff Interactions
Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness.
CC
Cinthya
1 day ago
1.0
There's too much demand in Eagle Mountain and too little options. This McDonalds opened 3 days ago and it's been packed ever since. Not sure how the owners planned ahead but they sure did it wrong!
I ordered on the drive thru - 1. They had no ranch. 2. They made me wait for a happy meal while giving happy meals and orders ro everyone else until I was the last one waiting and they finally got back to me - asking for my receipt cause they didn't know what my order was. They gave me the wrong order at first and then made us wait.
The "buffalo" wrap - was a joke! I could've done it better at home. It was literally just a chicken tender wrapped in a cold tortilla with cold cheese inside.
Anyways - what a waste of money.
JC
Jaxon Coleman
4 days ago
4.0
I think that if someone needs a quick and cheap meal, then this is the place to go. You can come in or through the drive-thru, and both are decently quick and easy. Sometimes with the drive-thru, they make you park aside to get your meal and sometimes can seem pointless and repetitive, but usually is because of their busy schedule. Coming inside is as easy as walking up to the screen, putting in your order and paying at the screen too. The wait is shorter than other places and is easy to pick up too. As for the food, if you're picky about quality this may not be the place for you. But for those who just want a meal to eat, their food is really good compared to their quick meal prepping times and is worth the buck of it. The place itself is also a nice theme of the mcdonald's brand, also with a playground for your little ones to work off wha they ate LOL! Anyways, overall is a nice place to hang out with friends, has decent food compared to their price, and is quick service depending on how busy they are.
CG
Candice Green
Nov 15, 2025
1.0
Came through and our smoothies were not full and when we asked for it to be fixed the kid said "sorry, that's how the machine makes it..." like I have never been to a mcdonalds before. So unless something changed... will never order smoothies again from mcdonalds. Terrible service. And over $20 for these, they were watery and gross as well...
CS
Chelsea Salvatierra
Nov 9, 2025
3.0
I'm waiting this review because of advertising. This is the third time in the course of a year in which Ive come to McDonald's because my 5 year old was so excited about the happy meal. Right now it's zootopia 2, last time was hello kitty and ninja turtles. (I don't come to McDonald's much.) Anyway the point of my review is that each time we have come we do so because my daughter is super excited about the toy and then opens her happy meal to find that it's some random thing. Its sad to see her go from excited to completely disappointed.
Being that this has happened to me multiple times. I decided to go just explain the situation. The employee was kind and just went right away to get the zootopia toy. My daughter's eyes lit up immediately.
Again I am very aware that this is just a toy; but I would like to bring it to McDonald's attention because as parents we being our kids often after they've begged us all week , so we expect that if we see a specific movie or toy advertised on the window , our kids get what's been advertised if it's in stock.
DS
Don Shaw
Nov 5, 2025
1.0
Quite possibly the worst McDonalds I’ve ever been to. Amazing how this corporation spends Billions only to get horrible service. Not much to get excited about here as it’s fairly apparent door dash and drive thru is the only options they want to deal with. No counter help, no backboard menu and not service friendly on any level. No adult supervision to be found which tells you all you need to know. An older couple came in and had no idea on how to order, but rest assured your 6 17 year olds standing around cutting jokes wasn’t about to help them. Avoid this non-service establishment at all cost.
What are the regular dining hours for this McDonald's location?
This McDonald's is open from 6:00 AM to 11:00 PM every day of the week.
When is the delivery service available at this McDonald's?
Delivery is available from 5:00 AM to 11:39 PM Monday through Thursday and Sunday, and until 12:39 AM on Friday and Saturday.
What are the drive-thru hours at this restaurant?
The drive-thru is open daily from 5:00 AM to midnight, with extended hours until 1:00 AM on Fridays and Saturdays.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
How can I order food from this McDonald's online?
You can order online at https://mcdonalds.order.online/business/-5579 or through the McDonald's App available on the Apple App Store and Google Play Store.
Does this McDonald's location offer a drive-thru service?
Yes, this McDonald's features a drive-thru for convenient service.
What rewards program does this McDonald's offer?
They offer MyMcDonald's Rewards, allowing customers to earn points for free food. More information is available at https://www.mcdonalds.com/us/en-us/mymcdonalds.html.
What nearby places can I visit before or after dining at McDonald's on East Pony Express Parkway?
You can visit places like Alpine Credit Union for banking needs, Swig for beverages, or Quick Quack Car Wash if your car needs cleaning.
Are there any healthcare services near this McDonald's location?
Yes, nearby you’ll find several urgent care providers like Revere Health Family Medicine & Urgent Care and individual practitioners such as Paula Barney, NP, and Stacie Jones, PA-C.
If I want to get some beauty or spa services near McDonald's, where can I go?
Nearby beauty and spa options include Brows By Mercedes, Honey Rae Aesthetics (a medical spa), and Serenity Studios.