McDonald's

3.3
1884 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
303 E 12300 S, Draper, UT
84020, United States

Hours

Reviews

3.3
1,884 reviews
5 stars
606
4 stars
365
3 stars
334
2 stars
144
1 star
435

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently poor customer service, with staff being rude, dismissive, and unhelpful.

Order Accuracy

Many customers reported frequent issues with incorrect orders, whether through drive-thru, mobile orders, or in-person.

Food Quality

Several reviews mentioned cold or poorly prepared food, with some customers experiencing food poisoning.

Cleanliness

The location was criticized for being dirty, with unclean dining areas and bathrooms noted by multiple customers.

Management Issues

There were complaints about management's lack of accountability and poor handling of customer complaints.
  • KK
    Kierra
    1 day ago
    1.0
    This is probably the worst McDonald's location I have ever been to. The service here is absolutely horrendous. Two separate experiences and both were the worst. My first experience i came inside and ordered two double cheese burgers and a coke. That's it. No one was waiting for their food, it wasnt busy but for some reason it took almost 10 minutes to recieve our food. And we had to flag someone down, it seemed liked the employees would look over at us but would avoid saying anything. The second experience just happened this morning in the drive thru. At first someone greeted us but we were met with silence when we replied. We waited....nothing. silence. So we repeat that we have a code. Still nothing. Finally someone different answers. We mention that we have a code and two separate orders. She doesn't confirm that she heard us at all, we're just met with more silence. So again we repeat ourselves and she says "yeah I know".... well why didnt you say something? She takes our first order, has a hard time with understanding the code that we had to repeat 4 times. And after our order she says "really? That's it?".. uhm okay? Both of our phones confirm that they recieved our codes like any other McDonald's experience. We get to the window and she takes our card not telling us the total until we see it ourselves on the bag. She charged us full price and somehow didnt apply the coupon codes. Telling us she doesn't know at that the codes didnt work. We ask for a manager and she just isnt understanding so we drive away just done with the experience. I will avoid this location at all costs.
  • TT
    TyceCraft25
    2 days ago
    4.0
    Not great communication at the last window, just handed us our food. Had to check the bags before moving on to make sure we had everything, thankfully we did
  • SW
    sam willson
    6 days ago
    2.0
    I’m so sick of this one worker there that’s always so rude. We literally ordered a five dollar meal deal and they didn’t give us THE NUGGETS.
  • PP
    pgagarcia
    Dec 28, 2025
    1.0
    I go to that location because it's close to my house, but the service and treatment are always the same: horrible, getting worse every time. They don't know how to treat a customer, and they don't even know how to take an order.
  • NG
    Nathan Guyaux
    Dec 18, 2025
    1.0
    TERRIBLE customer service. Went back since they missed the chicken nuggets on 4 of my meal deals. Got a bunch of attitude claiming they were the one that filled my order, and they knew they put them in there, tried claiming what was in each bag. Guess what, I wouldn't be leaving this review if I was trying to pull one over on you, the food was NOT in the bag. When she finally gave me the food, she said "here, just take it" with a wave of her hand as though I was the problem

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Draper, UT?

McDonald's in Draper, UT operates 24 hours a day, 7 days a week, including delivery and drive-thru services.

Does this McDonald's location offer delivery and pickup options?

Yes, this McDonald's offers delivery, curbside pickup, same-day delivery, and no-contact delivery services.