McDonald's

3.2
1783 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
13628 South 200 West, Draper, UT
84020, United States

Hours

Reviews

3.2
1,783 reviews
5 stars
527
4 stars
340
3 stars
309
2 stars
155
1 star
452

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude staff, long wait times, and frequent order inaccuracies.

Inconsistent Hours

Many reviews mentioned that the location does not adhere to its advertised 24-hour service, often closing unexpectedly.

Food Quality

Several customers expressed dissatisfaction with the food quality, citing issues like incorrect orders and low-quality items.

Language Barrier

A significant number of reviews highlighted difficulties due to staff's limited English proficiency, leading to communication problems.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendly service and noted that the food was fresh at times.
  • LR
    Lindsay Record
    Nov 13, 2025
    1.0
    The food may be somewhat quick, but it tastes like plastic!! We've gotten anywhere from wrong orders to cold food, to not finished hamburgers!! I've never really liked McDonald's but I go for my son!!
  • MH
    Matt Harding
    Nov 10, 2025
    1.0
    Fries and burgers were cold. McNuggets were cold and stale. They tasted bad. Tables were not wiped. Couldn't find a clean one. Couldn't get the attention of employees to come to the counter to ask for ketchup cups for the in store dispenser. They were out. Don't think I'll be back to any McDonald's soon.
  • ES
    Ethan Shoaf
    Nov 9, 2025
    1.0
    There’s a worker here that denied us sauce that we showed a recipt for and she was being very mean. Fire her
  • GC
    grace corey
    Nov 1, 2025
    1.0
    We went in to order on the kiosk. We waited 30 minutes for most of our order to be wrong. When we tried to fix it they STILL got it wrong. Definitely not coming to this location. And most of the food was cold. I’ve never had service THIS bad at a McDonald’s before
  • DD
    David Dickman
    Oct 22, 2025
    1.0
    Typically, I usually do a normal review and McDonald’s is usually pretty good. But I went to this location just to get a late night snack. To have three teenagers in the front of the building with headsets on and the drive-through was closed. Why have a sign for a 24 hour McDonald’s when you don’t even care to serve customers? Must be nice to be able to get paid while standing around watching people drive around your building. Don’t waste your time

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Draper, UT?

McDonald's in Draper, UT is open 24 hours a day, seven days a week.

Does the Draper McDonald's location offer delivery services?

Yes, delivery is available 24/7 with options like curbside pickup, same-day delivery, and no-contact delivery.