Step into Son's, a family-owned ice cream & Italian ice shop, located in the heart of Lancaster County, where dessert dreams come alive. We are a seasonal business opening mid February and closing in November. With its inviting atmosphere, you'll be greeted with a friendly smile and the sweet aroma of freshly made treats. Prepare to embark on a delightful journey of flavors as you explore our vast menu of ice cream flavors, Italian ice, and delectable treats.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.